Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the Opportunity

Dayforce is currently seeking a Full-Time Salaried Payroll Delivery Manager I to join our Dayforce Managed team. This role focuses on the collaborative leadership of Payroll Specialists supporting an assigned portfolio of clients. We help our clients manage the complete employee lifecycle—including payroll, workforce management, benefits, and contact center services—allowing them to focus on their core business. The ideal candidate will have a strong background in managing client relationships, supporting process sustainability, providing guidance to Payroll Specialists, and serving as a trusted consultative partner. They will also possess in-depth knowledge of U.S. and Canadian payroll, year-end processing, project management, and day-to-day operational delivery, along with an "I own it" mindset and a passion for delivering exceptional results.

What You’ll Get to Do

• Manage a broad scope of day-to-day operations with agility in a continuously evolving environment.
• Maintain oversight across multiple internal departmental activities and resolve issues within tight timelines.
• Ensure overall quality control and auditing to maintain accuracy and continuously improve operational performance.
• Monitor compliance with contractual obligations and service level agreements (SLAs).
• Proactively identify opportunities and contribute to process improvements that increase value.
• Serve as a subject matter expert on Dayforce solutions and client information, providing recommendations to internal and external stakeholders.
• Track workflow processes, manage priorities, and remove operational bottlenecks.
• Recommend resource utilization improvements to maximize efficiency.
• Support clients and internal teams throughout various stages of the client lifecycle.
• Assist with project planning, implementation activities, and project rollouts.
• Coordinate operational readiness for Parallel and Dry Run testing.
• Coach and guide Payroll Specialists while supporting ongoing development and training.
• Assist in developing standards, best practices, and standard operating procedures.
• Prepare and present operational metrics, business reviews, process updates, and executive presentations.
• Build and maintain strong relationships with internal teams, clients, and external partners.
• Deliver exceptional customer service across all interactions.
• Promote cross-functional knowledge sharing and collaboration.
• Apply detailed payroll and product expertise to accomplish complex operational responsibilities.
• Communicate effectively with clients, leaders, and team members.
• Demonstrate ownership and accountability for deliverables from initiation through completion.
• Approve payrolls while ensuring compliance with established guidelines.
• Support year-round compliance and internal control activities.
• Perform payroll and tax audits or partner with internal teams to ensure legislative compliance.
• Manage or support quarter-end and year-end payroll processing activities to ensure timely and accurate delivery.

Skills and Experience We Value

• 2–4 years of payroll experience in high-volume payroll operations with end-to-end Canadian and/or U.S. payroll processing, including balancing, quarter-end (U.S.), ROEs (Canada), taxation, garnishments, legislation, and year-end activities.
• End-to-end payroll experience supported by strong analytical and technical expertise.
• Strong planning, organizational, and problem-resolution skills.
• Excellent verbal and written communication skills with the ability to communicate effectively with customers, internal partners, and leadership.
• Bachelor's degree or equivalent work experience preferred.
• Strong work ethic, enthusiasm, and positive attitude.
• Ability to perform effectively in high-pressure, fast-changing environments.
• Ability to travel occasionally.
• Flexibility to support business needs, including operational hours between 8:00 a.m. and 8:00 p.m. Eastern Time. Weekend and holiday work may occasionally be required.

What Would Make You Stand Out

• Canadian Payroll certification.
• Extensive experience with Canadian payroll.
• Passion for collaboration, customer service, and continuous improvement.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours  of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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