Patient Success Representative (Remote)

Important Information:

• Start Date: August 24, 2026
   

• Compensation: $17.00 per hour - additional pay differential for Spanish bilingual proficiency.
   

• Location: Fully Remote (U.S.)
   

• Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch. This role requires daily phone‑based work on a fixed schedule with minimal flexibility.
   

• Remote Work Requirements: This position is remote and requires a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process.
   

• Training Requirements: Training takes place during your first 30 days and is held Monday through Friday from 8:00 a.m. to 4:30 p.m. CST. To ensure compliance and confirm a secure, professional work environment, team members are required to remain on camera with microphones unmuted throughout training sessions.

A Day in the Life

• Handle a high volume (100+) of inbound and outbound patient calls while delivering exceptional customer service.

• Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.

• Partner with internal teams to resolve patient and order-related issues.

• Meet established performance goals for productivity, quality, and service excellence.

• Additional duties as assigned.

Qualifications

• High school diploma and at least 1 year of customer service and/or sales experience.

• Excellent communication skills and a proven ability to adapt, problem-solve, and work independently.

• Strong attention to detail with a commitment to accuracy and quality in a fast-paced environment.

• Bilingual proficiency in Spanish a plus.

How Success is Measured

• Achieving goals related to attendance, productivity, quality, and order accuracy including handling 100+ calls daily, maintaining an average talk time of four minutes, achieving targeted sales per hour metrics, and others.

• Delivering exceptional customer service and supporting positive patient experiences.

• Managing patient orders accurately with strong attention to detail.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. A reasonable estimate of the current base range for this position is: $17/hr.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.