Patient Relations Specialist

beBright is seeking a dedicated and personable Patient Relations Specialist.

WHO WE ARE:

At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes with a dual specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and led shared services organization is centered around providing administrative and operational support with unlimited growth opportunities.

KEY RESPONSIBILITIES:

Patient Outreach:

• Conduct outbound outreach to patients regarding outstanding balances and follow up until each balance is resolved.

• Set up and document patient payment arrangements during outreach.

Inbound Balance Calls:

• Answer inbound patient calls regarding balances, statements, and payment questions.

• Resolve billing inquiries and process patient payments over the phone.

Documentation:

• Accurately log all patient interactions, commitments, and payment arrangements in the patient ledger.

QUALIFICATIONS:

• High school diploma or equivalent (Associate or Bachelor's degree in a related field is a plus).

• Minimum of 2 years of experience in patient billing, patient financial services, front desk, or a call-based customer service role.

• Clear, patient, and professional phone communication, especially regarding financial conversations.

• Comfort setting up payment arrangements and handling balance conversations with empathy.

• Familiarity with at least one dental practice management system, with willingness to cross-train.

• Bilingual is a plus.

BENEFITS:

• Competitive salary commensurate with experience.

• Comprehensive benefits package including health insurance, dental coverage, and vision benefits.

• Retirement savings plan with employer safe harbor program

• Paid time off and holidays.

• Continuing education opportunities to enhance skills and knowledge in revenue cycle management.