Patient Recruitment & Retention Sr Mgr

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Recruitment & Retention Sr Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will own the development and execution of the patient recruitment & retention (PRR) and decentralized clinical trial (DCT) strategies in partnership with clinical program team, global study management and cross-functional data teams to deliver a fully-optimized action plan. They will lead the identification, selection, and onboarding of the most suitable partners or solutions that effectively address the team’s PRR and DCT needs. Additionally, this role will serve as an internal subject matter expert, advising study teams on best practices and ensuring consistent standards and key lessons learned are applied across the portfolio for continuous improvement and maximum impact of the solutions. Key Activities and responsibilities include:

Strategic Leadership:

•Develop and implement PRR and DCT strategies: Establish feasibility criteria and identify opportunities for leveraging PRR approaches and DCTs across the portfolio.

•Collaborate with cross-functional stakeholders: Partner with clinical program team, global study management, and other relevant teams to ensure seamless integration of PRR and DCT elements into clinical trials.

•Advocate for adoption: Champion the benefits of the innovative PRR approaches and DCTs to internal stakeholders, addressing potential concerns and promoting best practices.

Operational Execution:

•Identify and evaluate suitable technologies and vendors: Conduct market research, assess vendor capabilities, and select appropriate technology solutions to support various aspects of PRR and DCT implementation

•Develop and manage feasibility assessments: Lead the evaluation of trial protocols and sites for suitability for PRR & DCT implementation, considering factors like patient population, regulatory landscape, and technological infrastructure

•Contribute to authoring of PRR and DCT elements into protocols: Work with clinical operations and regulatory teams to adapt protocols for PRR & decentralized elements, ensuring compliance with applicable regulations and ethical considerations.

•Manage and monitor PRR & DCT execution: Utilize data analytics tools to track progress, identify trends, and measure the effectiveness of PRR and DCT strategies

•Identify and manage potential risks associated with PRR & DCTs: Proactively identify potential challenges and risks associated with implementation and develop mitigation strategies to ensure patient safety and data integrity

Knowledge and Expertise:

•Stay informed of the latest trends and regulations: Continuously monitor the evolving landscape of PRR & DCT solutions, regulatory guidelines, and industry best practices.

•Develop and maintain expertise in PRR & DCT methodologies: Possess a deep understanding of various PRR & DCT approaches

•Contribute to the development and implementation of training programs: Educate and upskill internal teams on PRR & DCT concepts and best practices

•Analyze and report on PRR & DCT performance metrics: Track key performance indicators (KPIs) related to PRR & DCT implementation and provide insights for continuous improvement.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The experienced professional we seek is a unique leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of relevant experience
OR
Master’s degree and 4 years of  relevant experience
OR
Bachelor’s degree and 6 years of  relevant experience
OR
Associate’s degree and 10 years of  relevant experience
OR
High school diploma / GED and 12 years of  relevant experience

Preferred Qualifications:

• Bachelor's degree in Life Sciences, Public Health, Clinical Research, Healthcare, or a related field preferred.
• 5+ years of experience in clinical development, clinical operations, patient recruitment and retention, or related functions within the pharmaceutical, biotechnology, CRO, or healthcare industry.
• Experience developing and implementing patient recruitment and retention strategies to support clinical trial enrollment.
• Understanding of clinical trial operations, including study feasibility, enrollment planning, patient burden reduction, and recruitment risk mitigation.
• Experience working with patient-facing solutions and decentralized or hybrid clinical trial approaches.
• Demonstrated ability to identify, evaluate, and manage external vendors and strategic partners supporting patient recruitment and engagement.
• Experience using operational data and performance metrics to monitor recruitment progress and inform decision-making.
• Strong cross-functional collaboration skills with the ability to influence study teams and stakeholders without direct authority.
• Knowledge of ICH-GCP, applicable clinical research regulations, and patient privacy requirements.
• Experience driving process improvements, developing best practices, and scaling capabilities across multiple studies.
• Strong project management, communication, presentation, and relationship management skills.
• Experience supporting global clinical trials and working across geographically dispersed teams preferred.
• Familiarity with patient advocacy organizations, digital recruitment approaches, and clinical trial technologies preferred.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range