Patient Navigator - McLaren Heart and Vascular Institute - Remote

Position is located in Southeast Michigan. This position has the ability to work remotely on either a part- or full-time basis as determined by MMG leadership. Candidate must be located in Michigan. 

Serving as a central contact, the navigator helps patients and families understand their care pathway, schedule timely appointments, and coordinate referrals across McLaren subsidiaries and affiliated physician practices. The role ensures continuity, enhances the patient’s experience, and supports high-quality, efficient cardiovascular care aligned with McLaren’s systemwide standards.

Essential Functions and Responsibilities:

1. Serves as the primary point of contact for patients navigating cardiovascular care, including general cardiology, interventional cardiology, and cardiac surgery.
2. Coordinates appointments, testing, procedures, and consultations across McLaren hospitals, outpatient centers, and physician offices.
3. Facilitates timely referrals between referring and receiving providers to ensure continuity of care.
4. Assists patients and families in understanding diagnoses, treatment options, care plans, and next steps.
5. Collaborates with subsidiary hospital cardiovascular teams to standardize navigation processes and share best practices.
6. Works closely with cardiologists, interventional cardiologists, cardiac surgeons, and other specialists to align scheduling and transitions of care.
7. Utilizes the electronic health record to document navigation activities and track patient progress.
8. Monitors patient compliance with follow-up and care plans; identifies and resolves barriers to access.
9. Supports systemwide initiatives to improve access, patient satisfaction, readmissions, and outcomes.
10. Participates in committees, multidisciplinary rounds, and case conferences.
11. Collects data for navigation metrics, access dashboards, and performance reporting.
12. Promotes patient education and empowerment throughout the care continuum.

Required:

• High school diploma or equivalent
• 3 years of clinical experience (for example, Medical Assistant, LPN) in cardiology, interventional cardiology, or cardiac surgery

Preferred: 

• 2 years experience in a multi-hospital or integrated health system
• 2 years experience in care coordination, case management, or navigation preferred.