Patient Experience Representative I (South Africa)
Please mention DailyRemote when applying
AI Summary
The Opportunity
Patient Experience Representative I (PXR I) is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.
Your Responsibilities
- Serve as the first point of contact for all incoming calls, addressing patient inquiries, scheduling needs, and routing escalations appropriately.
- Accurately document and log all patient interactions in the system.
- Maintain strong knowledge of Mindful Care services, treatment capacities, and related policies to guide patient questions and paperwork requests.
- Respond to basic billing inquiries and escalate complex issues to the appropriate department.
- Provide technical support for patient registration, portal access, and telehealth (Zoom) links.
- Offer location and facility information to patients as needed.
- Additional tasks assigned by management
Your Qualifications:
- High school diploma or equivalent required
- Experience in a call center environment; previous experience in healthcare is preferred
- Prior customer service experience, medical or mental health practices preferred
- Excellent interpersonal skills and professional manner
- Strong command of the English language
- Strong verbal and written communication skills
- Ability to schedule appointments depending on the patient needs
- Must be well organized and attentive to details
- Must be able to multi-task and prioritize work in a fast-paced work environment
- Must have strong computer proficiency
- Must have access to strong internet speed and a computer that is using Window 10 or higher
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Position Type & Schedule
- Type: Contract Full-time
- Schedule: Monday – Friday 8am – 5pm, 9am - 6pm, or 10am – 7pm EST
- Remote - Must reside in South Africa
Compensation
- The pay rate for this position is $4/hr.
Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
About Us
Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law
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