Patient Experience Representative - Appointment Prep

Getlabs is the leading platform for at-home diagnostics.

Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.

As a Patient Experience Representative - Appointment Prep your primary task is to ready appointments for our mobile phlebotomist. You will interpret lab orders, map test codes in the Quest directory, calculate tube counts, and determine processing requirements accurately. We are looking for someone who will hustle and care about doing a good job. You must be comfortable with repetitive work. This is a highly repetitive, desk-based role focused entirely on preparing appointments, so it requires someone who is detail-oriented, efficient, and comfortable with routine work!  

Schedule: 

• Sun–Thu
• 7:30 AM – 4:00 PM PST (9:30am-6:00 pm CST/10:30am-7:00pm EST)

Training schedule will be Mon-Fri for first 2-3 weeks!

Compensation is $17/hr and non-negotiable

• Ready appointments for our mobile phlebotomist
• Coordinate with doctors and physicians to retrieve lab orders
• Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
• Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients
• Performance expectations include completing 12 appointments per hour with fewer than 5 errors per month

• 2+ years of customer-facing experience with medical experience
• Tech-savvy, efficient, and self-motivated.
• Able to maintain a minimum of 12 tickets per hour with high-quality work.
• Empathetic, proactive, and takes pride in helping people resolve issues.
• Experience processing or reading lab orders
• Ability to adapt in a rapid growth environment
• Strong problem solving skills
• Personable and love speaking with others via phone, text, email, and chat
• While our teams work remote, you must have a quiet place to work and reliable internet

• $17/hr
• Valuable stock option plan for full-time employees
• Medical, dental and vision insurance options for full-time employees
• Paid time off
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!

Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.