The Patient Enrollment Specialist is responsible for conducting high-volume outbound calls to eligible patients to pitch the Care Management program and secure enrollment. They must also accurately complete enrollment documentation and coordinate with the Care Team for ongoing management.
Patient Enrollment Specialist (PES) — Phone Sales / Outbound Enrollment About the Role Pro Care Innovations is looking for a competitive, target-driven Patient Enrollment Specialist to join our Care Management team. This is a high-volume, phone-based sales role: you'll spend your day on outbound calls with patients who already qualify for the program, building rapport fast, handling objections, and converting conversations into enrollments. This isn't cold calling to strangers — every patient you call is our patient. Your job is to clearly sell the value of the program, address questions and pushback with confidence, and close the enrollment. If you thrive on hitting daily call and conversion goals and enjoy the pace of a high-volume outreach environment, this role is built for you. What You'll Do
Make a high volume of outbound calls each day to eligible patients using a structured sales process
Confidently pitch the Care Management program, overcome objections, and close by obtaining enrollment consent
Consistently meet or exceed daily and weekly call volume and enrollment targets
Accurately complete enrollment documentation and each patient's initial care plan
Ensure all documentation meets regulatory and compliance standards
Hand off enrolled patients smoothly to the Care Team Coordinator for ongoing care management
Collaborate with your team and leadership to sharpen pitch technique and improve close rates
What We're Looking For
1+ years of call center sales, telesales, or field sales experience; proven track record hitting quotas/targets strongly preferred
Confident, persuasive communicator who builds rapport quickly and handles objections without losing momentum
Competitive, self-motivated, and energized by daily performance goals
Comfortable with high call volume and a fast-paced, metrics-driven environment
Strong attention to detail for accurate documentation after every call
Healthcare, EHR, or patient enrollment experience is a plus but not required — we'll train you on the clinical side
Schedule
Full-Time
Monday–Friday
Remote / work-from-home
Growth Opportunity
Performance-driven environment with real opportunities to grow within Pro Care Innovations as you build a track record of success
Benefits Eligibility for Benefits: Begins on the 1st of the month following 60 days of employment
Health Insurance: Company pays 60% of the employee premium; family coverage available at competitive rates
Dental & Vision Insurance
Paid Time Off (PTO): Accrues up to 40 hours annually; accrual begins on day one and may be used after 90 days
Unpaid Time Off: Up to 40 hours annually following the initial training period
Six (6) Paid Holidays after 90 days: New Year's Day, Memorial Day, Independence Day, Thanksgiving Day, Christmas Eve, Christmas Day
401(k) retirement plan with employer match
Compensation Hourly: $17.00 – $19.00, with opportunities for growth based on performance
Employment is contingent upon the successful completion of a background check and screening against applicable federal and healthcare exclusion lists.
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Marketing Manager
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