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AI Summary
The Patient Care Advocate manages patient appointment scheduling and coordination within the EMR system to ensure operational efficiency. They serve as a primary point of contact for patient inquiries while maintaining strict HIPAA compliance and regulatory standards.
Job Title: Patient Care Advocate
Location: El Salvador (Remote)
Employment Type: Independent Contractor
Schedule: Monday – Friday, standard business hours: rotating Saturdays.
Summary
The Patient Care Advocate plays a vital role in enhancing the
patient experience by ensuring seamless appointment coordination,
accurate scheduling, and effective communication across clinical and
administrative teams. This position is central to maintaining
operational efficiency, regulatory compliance, and high standards of
patient care. The ideal candidate will be highly organized,
detail-oriented, and adept at managing multiple workflows with
precision and professionalism. By upholding HIPAA standards and
fostering clear communication, the Patient Care Advocate supports
timely access to care and contributes to the overall success of the
healthcare delivery team.
Responsibilities
- Schedule and reschedule patient appointments within the EMR
system, ensuring alignment with provider availability and
scheduling protocols
- Confirm appointments with patients and clinical staff to
minimize no-shows and optimize scheduling efficiency
- Respond promptly and professionally to patient inquiries via
phone and email
- Identify and resolve scheduling conflicts; escalate complex
issues as needed
- Accurately update patient demographics and close CRM tickets
on time
- Maintain strict adherence to HIPAA and internal compliance
policies in all documentation and communications
- Collaborate with cross-functional teams to support patient
access and streamline care delivery
Requirements
Requirements:
- Medical license or awaiting medical license
- Minimum 2 years of experience in a medical or clinical setting
- Proven attention to detail and strong organizational abilities
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience working with EMR systems (preferred)
- Prior experience in patient scheduling or care coordination
(preferred)
What We’re Looking For
- Strong critical thinking and problem-solving capabilities
- Professional demeanour and consistent reliability
- Deep commitment to patient confidentiality and compliance standards
- Ability to work independently while actively contributing to
team goals
This position requires strict adherence to HIPAA and internal
compliance policies.
Equal Opportunity Employer.
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