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Job Title:

Cost Center:

Job Description:

Position Summary

Responsible for coordination of all activities related to patient access including answering all incoming phone calls, scheduling and registration, patient check-in and check-out, routing of patient-related phone calls to the appropriate department and referral management.

Minimum Qualifications ◾ Education High school diploma or equivalent required and must be 19 years of age. ◾ Credentials None

Work Environment General private physician office setting. Open office arrangement with some exposure to noise. Occasional lifting of up to 50 lbs.

Physical Demands 1. Stand and/or walk frequently. 2. Sit constantly. 3. Lift and/or carry 30 pounds occasionally. 4. Push and/or pull 25 pounds occasionally. 5. Bend, stoop, crawl and squat occasionally. 6. Reach oor to overhead occasionally. 7. Visual acuity, manual dexterity and hand-eye coordination within normal limits.

Essential Functions

• Builds pre-service patient cost estimates for outpatient clinics across the network from a centralized work queue.
• Reviews daily department appointment reports to identify scheduled patients who qualify for a cost estimate, applying established eligibility criteria and payer exclusions.
• Verifies insurance eligibility and benefits through electronic eligibility tools and third-party payer websites and verification platforms.
• Builds cost estimates within the electronic health record, selecting the correct estimate type, template, service location, and fee schedule for the service being rendered
• Builds estimates within the established timeframe in advance of the date of service so clinic staff can present them during patient confirmation
• Identifies and documents system, template, fee schedule, and payer-related defects; escalates through established channels and tracks issues to resolution
• Analyzes estimate volume, accuracy, and payer trends across assigned clinics to identify performance improvement opportunities; researches root causes and recommends workflow, template, or training changes to department leadership

Join us. Join great. Join the dynamic team at Great Plains Health and be a part of something truly exceptional. At Great Plains Health, we embody a culture defined by authenticity, integrity, and a genuine commitment to listening to both our patients and each other.

As a member of our team, you'll experience a supportive environment where collaboration is key, and every voice is valued. We work together seamlessly, leveraging our collective strengths to provide the highest quality care to our community.

Passion drives us forward, propelling us to constantly strive for excellence in everything we do. If you're seeking a rewarding career in healthcare surrounded by like-minded individuals who share your dedication and enthusiasm, Great Plains Health is the place for you. Come join us and be part of a team that's making a real difference every day.