Partnership Strategy & Integration Manager

• Market Scan & Partner Sourcing

  • Conduct structured market scans by category to identify, segment, and prioritize potential partners that can increase TCOC impact and revenue potential.

  • Build and maintain a partner landscape view and pipeline, including competitive mapping, differentiation, and fit with Included Health’s strategy.

• Business Case Development & Deal Support

  • Support early-stage business case development for new and expanded partnerships, including revenue potential, ROI on integration, and impact on TCOC, member experience, and growth.

  • Partner with Finance, Strategy, and Product to model scenarios, sensitivity analyses, and commercial structures (e.g., fee models, performance incentives).

• Contracting & Process Management

  • Own process management for the contracting and execution phase of prioritized partnerships, ensuring alignment and momentum from term sheet through signature and handoff into implementation.

  • Coordinate workflows across Legal, InfoSec, Privacy, Finance, and business owners to keep negotiations on track, unblock issues, and maintain visibility on risks, dependencies, and decisions.

  • Maintain source-of-truth documentation (trackers, status dashboards, key terms summaries) for active and prospective partnerships.

• Ecosystem Integration & Launch Execution

  • Lead Ecosystem Integration workstreams for your portfolio of partners, working closely with EPDD, Implementations, Marketing, Enablement, Client Success, and Sales to ensure seamless technical integrations, operational readiness, and launch success.

  • Define and document end-to-end process flows across Included Health and partner teams (eligibility, data exchange, referral or steerage flows, reporting, issue management, etc.).

  • Partner with Product and Engineering to align on integration scope, timelines, and requirements, ensuring partner capabilities are accurately reflected in our products and member experiences.

  • Work with Marketing and Enablement to develop GTM materials (playbooks, FAQs, sales collateral, positioning) that clearly articulate partner value propositions and integration details.

• Cross-Functional Collaboration & Relationship Support

  • Serve as a central coordination point for internal stakeholders on your partner portfolio, ensuring alignment between Sales, Client Success, EPDD, Care, and Strategy on use cases, targeting, and deployment.

  • Support senior leaders in relationship management with key partners by preparing materials for QBRs, steering committees, and executive touchpoints, and by tracking follow-ups and action items.

• Metrics, Reporting & Continuous Improvement

  • Partner with Analytics and Finance to define and track KPIs for your partnerships (e.g., pipeline, bookings influenced by partners, engagement, utilization, TCOC impact, NPS/member experience).

  • Monitor performance against business cases and surface insights to inform renewals, expansions, and product roadmap decisions.

  • Continuously refine partnership processes (from sourcing through integration) to increase speed, quality of execution, and scalability.

• Bachelor’s degree or equivalent practical experience.

• 6–8+ years of relevant professional experience in healthcare consulting, partnerships, business development, strategy, or a related field, ideally with exposure to payers, TPAs, PBMs, or digital health solutions.

• Demonstrated experience managing complex, cross-functional projects from concept through execution (e.g., integrations, partnerships, or large implementations).

• Strong analytical abilities and instincts, with comfort building business cases, ROI models, and performance dashboards using tools such as Excel or Google Sheets; familiarity with BI tools and comfort using AI tools in day-to-day work is a plus.

• Natural ability to build effective relationships, influence without authority, and collaborate across diverse stakeholder groups (Product, Engineering, Legal, Sales, Client Success, external partners).

• Ability to operate comfortably in ambiguity, adapt quickly, and thrive in a fast-paced, high-growth environment.

• Excellent written and verbal communication skills, with a track record of creating clear, executive-ready materials and driving alignment across senior stakeholders.

• Deep passion for raising the standard of healthcare and improving member experience and outcomes.

Physical Requirements: Stamina, strength, mobility, manual dexterity, vision, hearing, environmental factors.

• Ability to effectively communicate and engage with others, with accommodations available for visual or auditory impairments

• Ability to handle physical tasks related to the job, with accommodations provided as needed.

• Ability to respond effectively to changing situations, with accommodations available for varying response times.

• Prompt and regular attendance at assigned work location.

• Ability to remain seated in a stationary position for prolonged periods.

• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.

• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.

Cognitive Requirements: Problem-solving, decision-making, attention to detail, critical thinking, communication skills, stress tolerance.

• Facilitate communication and collaboration with clients and stakeholders.

• Adaptability to different work environments, with support provided for managing workload and pace

• Ability to maintain focus and attention on tasks, with accommodations available for individuals with attention-related conditions.

• Ability to interact with leadership, employees, and members in an appropriate manner.