Partner Relationship Manager, Clinic Groups

At Koala Health, we have our eyes set on an ambitious goal: to make managing your pet’s health simple and delightful. We’ve already launched our pharmacy service that allows people to shop for their pets’ medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we’re focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better. 

We are looking for a Partner Relationship Manager to manage our growing B2B channel. In this role, you will work closely with veterinary practices to enable and improve their home delivery pharmacy solution, with a focus on supporting larger accounts, including groups with multiple veterinary clinics. Experience managing larger, multi-location accounts is important for success in this role. You will work cross-functionally with our Product, Customer Service, and Leadership teams to deliver the best pet health experience for all.

• Manage the sales cycle with veterinary practices, including larger, multi-location accounts, from lead generation and cold-call outreach to demo, clinic close, and onboarding
• Build relationships with key stakeholders across accounts, including clinic leadership, practice managers, veterinarians, and multi-location decision-makers
• Proactively identify solutions to pain points and customer needs by clearly communicating the value of Koala’s home delivery pharmacy solution
• Support the onboarding and adoption of new clinic partners, ensuring a smooth experience across individual practices and larger account groups
• Remain current on industry trends and the evolving needs of the animal health and veterinary communities
• Provide a best-in-class experience for prospects and partners through proactive communication, consistent follow-up, and strong follow-through
• Understand that each interaction is about more than solving a single problem; it is an opportunity to build trust, strengthen the relationship, and create a delightful experience

• High school diploma or equivalent, Bachelors Degree preferred
• 4+ years of sales experience or B2B sales experience, preferably in the Animal Health Industry
• At least 1 year of experience managing larger, multi-location accounts
• Experience working in Veterinary/Pet care strongly preferred
• Excellent communication skills (spoken and written)
• Animal lover - Not required, but definitely a plus!

• We know that not everyone will have all these skills on day one.
• We value a learning mindset and individuals who are invested in our mission.
• We are a remote-first company offering our employees the flexibility of working from home.
• We offer a competitive salary and a chance to own a part of the company in the form of equity.
• We cover medical, dental, and vision insurance with partial coverage for your partner and dependents.
• Other benefits include unlimited PTO and a 401(k) retirement account.

Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.