Part-Time Installer Support Specialist

What to Expect as a Part-Time Installer Support Specialist:

You're about to embark on a bold, challenging, and game-changing journey. As a Part-Time Installer Support Specialist, you’ll assist by supporting loan applications throughout the application, documentation, funding, and servicing processes.

What You’ll Contribute in This Role:

Loan Application & Funding Processing

• Review and validate documents submitted as part of the loan application and funding process, including contracts and other required project documentation.
• Assist with processing and tracking loan application and funding requests.
• Review documentation for completeness and identify missing or additional information needed.
• Maintain accurate project notes and documentation within internal systems.
• Escalate complex issues, discrepancies, or exceptions to the appropriate team member.

Installer Support & Project Coordination

• Respond to installer support requests and assist installers with questions regarding applications, project requirements, documentation, and funding.
• Follow up with installers regarding outstanding documents or project requirements.
• Support the team with administrative tasks associated with installer onboarding, project processing, funding, and ongoing account support.

Champion Our Mission, Protect What Matters

• Uphold OneEthos’ ethical solar principles and core values.
• Develop deep knowledge of OneEthos products and contribute to new product development.
• Embrace our mission and sustainability practices; embody a commitment to environmental, social, economic, and racial justice.
• Apply curiosity and interest in our core values and pursue education related to sustainability practices.
• Recognize the importance of protecting the organization and our customers.

What You’ll Leverage in This Role:

Education and Experience

• 0-3 years of experience in the job force; experience in a client centric, high-volume role, ideally in a remote environment strongly preferred.
• Excellent communication and active listening abilities.
• Quick learner with a tech-savvy mindset.
• Ability to thrive in a fast-paced, startup environment.
• High attention to detail and independent judgment.

Entrepreneurial Self-Starter – You take charge of your work product and take pride in delivering consistently great and measurable results. You learn quickly, solve problems efficiently, and work well independently, under limited direction and supervision, exercising independent judgement, referencing available resources, and demonstrating a high level of accuracy and attention to detail. A high-pace and high-performance environment excites you and you thrive on defined expectations.

Organization & Efficiency Guru – You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency.

Master Communicator – Whether it’s in-person, on camera, phone, or chat — you communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and engage stakeholders at all levels efficiently and tactfully. You masterfully build relationships and develop business with strong influencing and decision-making skills.

Tech-Forward Thinking – You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies.

Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed.

How We Work Together at OneEthos

At OneEthos, we believe that how we work is just as important as what we do. Every team member is expected to deliver high-quality results on time–whether independently or in collaboration with others. You’ll be part of a supportive, mission-driven team where professionalism, communication, and collaboration are key to our collective success. We are also committed to providing tobacco free environments to all employees and follow a zero-tolerance policy on smoking and other tobacco related consumption.

What to Expect in Your Work Environment

• Remote role within the United States; Eastern Standard Hours.
• Occasional U.S. travel for company events.
• Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance.
• Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs.

The Hiring Process

Application must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team.

Our process follows the Topgrading Methodology — we hire A-Players through a structured, transparent process that includes:

• Cognitive and personality assessments
• An application form spanning your full education and work history
• 3 conversation stages with key team members- get to know us!
• Credit and background checks conducted before the final interview
• Final Step: Connect us with former mentors and managers of our choice for reference chats.

We do not offer visa sponsorship and will not pursue candidates without valid work authorization.

Pay Transparency

The base pay for this role starts at $25/hr and is commensurate based on experience required in the role.