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The Client Care Coordinator is responsible for scheduling pet care reservations and managing client communications via phone and email. They must also maintain accurate records in the client management system and handle financial tasks such as invoicing and payment processing.
Furry Fellas is Hiring for a Part Time Client Care Coordinator
Work From Home: Must be located in RI, MA. Will consider FL.
Ideal candidate is able to excel in a busy fast paced remote office setting and has a quiet space to work without distractions.
Furry Fellas Pet Service LLC currently has an opening for a Part Time Work from Home Client Care Coordinator
Shifts would vary by the week and the schedule goes out a month at a time so you can plan ahead.
ideal candidate would be flexible to work day shifts, evening shifts as well as every other weekend
The hours range from 9-1pm/9-2pm, 1:30-6pm/2:30-6pm & 6-9pm/7-9pm
Every other Weekend Required (Sat/Sun).
Will require occasional holiday check-ins which includes splitting up all holidays including Christmas among all CCCs. Check ins are flexible and can be done anywhere with an internet / phone connection to monitor for client & staff emergencies.
Opportunity for growth into full time as well as advancement in the company for the right individual.
Duties:
-Scheduling reservations and arranging pet care coverage
-Answering clients & staff questions via email & phone
-Keeping client management system and cloud drive docs up to date at all times
-Sending invoices
-Entering in credit / debit / PayPal payments
-Keeping inbox up to date
-Keeping things organized, detailed and up to date at all times.
Compensation:
-$16+ per hour based on experience, flexibility and testing results.
NOTE:Training rate is $15/hour. Once able to work on your own efficiently, rate increases gradually according to capabilities/performance.
-Yearly pay increases
-Continuing Education & Certificate programs
-Birthday/ Holiday & Referral Bonuses
Qualifications:
-At least 6mos-1 year prior experience working or volunteering with animals preferred
-Bachelor's Degree preferred / Associate will be considered
-STRONG verbal and written communication skills
-Extremely reliable
-Ability to work well independently, prioritize, strong attention to detail & organizational skills necessary
-Ability to pick up things quickly
-Cellphone (android or iPhone)
-Up to date Laptop & high speed internet
-A quiet place in your home where you can work without disruptions (home office).
-Android cell phone or iphone for logging into our phone system via App and texting manager
-Prior experience working in a busy office setting / receptionist / admin assistant / pet reservation coordinator
*Veterinary Receptionists and Pet Reservation Specialists are encouraged to apply*
Work from home opportunity. All aspects of the job are carried out from your home including training via computer, internet and cell phone
Interested candidates should submit the Client Care Coordinator application via our Employment page on our website. https://www.furryfellaspetsitting.com/about-us/employment/
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