Overnight Care Coordinator

Your role as Overnight Care Coordinator

Reporting to Nicolas Beaudry, Manager, Care Coordination you will contribute to ensuring smooth continuity of care by acting as a reliable first point of contact during off-hours. You will support members by coordinating non-clinical needs, managing follow-ups, and ensuring the efficient transfer of clinical concerns to appropriate teams with professionalism and accuracy.

Your responsibilities

• Respond to member inquiries via chat and phone with professionalism and empathy, while managing expectations regarding timelines.
• Coordinate non-clinical care needs, including navigation and follow-ups, while ensuring complete and accurate documentation.
• Identify urgent situations or those requiring clinical escalation and route requests to the appropriate teams according to established protocols.
• Ensure high-quality shift transfers, highlighting priority cases and pending actions to maintain continuity of care.
• Execute operational administrative tasks rigorously, maintaining strict confidentiality of health information.

We would love to meet you if you possess

• A proven track record of success and a clear preference for working exclusively on the overnight shift
• Excellent communication skills and exemplary composure, even under pressure.
• Sharp judgment and escalation discipline, with an ability to prioritize files effectively.
• High reliability, autonomy, and the ability to manage multiple files simultaneously.
• Proficiency in documentation tools and adherence to confidentiality requirements.
• Adaptability in a rapidly evolving operational environment.

At Dialogue, your well-being is our priority.

Taking care of others also means taking care of our team! Depending on your role and employment status, you may have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• 100% remote work
• Incentive programs, referral bonuses, and RRSP matching