Outreach Specialist (Future Opportunity)

Join Our Outreach Talent Bench!

Mae Health is actively building a pipeline of Outreach Specialists to support our continued growth. This role is critical to connecting members with care and driving meaningful health outcomes.

We are identifying strong candidates in advance so we can move quickly as new positions open. Candidates who advance in this process may be selected for our outreach talent bench and receive priority consideration for upcoming roles.

At Mae, we are: Solution-Oriented – We turn problems into opportunities. Curious – We ask thoughtful questions and learn quickly. Mission-Connected – We center mamas and doulas in everything we do. Adaptable – We move with urgency and adjust as we grow. Data-Driven – We measure what matters. Accountable – We own our outcomes. Transparent – We communicate clearly and honestly.

If you care deeply about maternal health equity and want your work to directly impact families, this role is for you.

Mae is hiring an Outreach Specialist to support enrollment and engagement of eligible health plan members. You will conduct high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through enrollment. This role requires strong communication skills, resilience, and the ability to build trust quickly.

This role blends outreach, education, and mission-driven sales. You will introduce eligible members to Mae's services and guide them toward enrollment. Success requires both compassion and the ability to confidently convert interest into action.

You will report to the Member Services Manager.

What You'll Own

Member Outreach & Enrollment

• Make 140+ outbound calls daily to eligible members
• Educate members in English and Spanish about Mae's services and doula support.
• Build trust quickly through culturally responsive, compassionate communication.
• Address questions and objections with clarity and confidence
• Secure enrollment during live conversations whenever possible
• Guide members step-by-step through the onboarding process

Performance & Execution

• Consistently meet daily outreach and monthly enrollment targets
• Prioritize outreach using internal systems and enrollment goals
• Document all outreach activity accurately in CRM tools
• Identify barriers impacting conversion and communicate solutions proactively

Team Contribution

• Share patterns, trends, and recurring member concerns
• Escalate operational or technical issues promptly
• Contribute ideas that improve outreach quality and conversion rates

What Success Looks Like

This role is performance-based. Outreach Specialists are expected to consistently convert eligible members into enrollments while maintaining high-quality, respectful interactions.

• Minimum 140 outreach calls per day
• Minimum 200 new member enrollments per month
• Consistent achievement of monthly targets
• Clear, accurate documentation and follow-through
• High-quality member interactions that reflect Mae's mission

Experience We're Looking For

• 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments
• Proven track record of meeting or exceeding performance targets
• Comfortable handling high outbound call volumes
• Ability to work independently in a fully remote setting

What Makes Someone Successful at Mae

You are:

• Strong influencing and motivational communication skills
• Emotional resilience when handling rejection or sensitive conversations
• Highly organized with strong time management
• Comfortable using Slack, Gmail, CRM systems, and digital tools
• Quick learner in fast-moving environments

Preferred

• Experience working with Medicaid populations or health plan members
• Experience in maternal health, community health, or social services

Work Expectations

• Fully remote, U.S.-based role
• Full-time, W2 Temp, 6 months. May extend for the right candidate
• Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ET
• Reliable high-speed internet
• Private, quiet workspace suitable for confidential conversations

This is a six-month contract with potential for extension based on performance and business needs. High performers may be considered for expanded responsibilities as the program scales.

Compensation

$26.00 per hour, with potential for additional monthly performance bonuses.

Mae Health Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.