Organizational Change Management (OCM) Communications Specialist – SAP
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AI Summary
Develop and maintain a comprehensive communication plan aligned to SAP project milestones and overall change management objectives. Create high-impact communication collateral and manage all communication channels to ensure timely and consistent messaging.
This is a remote position.
About This Opportunity
CTI Staffing is partnering with a leading building products manufacturer to find an OCM
Communications Specialist for a long-term SAP implementation engagement. This is a fully
remote contract role running approximately 11 months, with a preference for candidates
based in the Northeast United States.
This organization is executing a major SAP S/4HANA transformation and needs a communications
specialist who can own the messaging strategy from day one — translating complex system
changes into clear, compelling content that moves thousands of employees from awareness to
adoption. The role is embedded in the OCM workstream and works directly with project
leadership and change champions across the organization.
What You'll Do
- Develop and maintain a comprehensive communication plan aligned to SAP project milestones
and overall change management objectives.
- Identify stakeholder segments and tailor messaging to address the specific needs, concerns,
and readiness levels of each group.
- Create high-impact communication collateral — including newsletters, FAQs, executive
toolkits, talking points, and video scripts — across the full project lifecycle.
- Manage all communication channels (email, SharePoint, intranet, town halls, video) to
ensure timely, consistent, and accessible messaging.
- Translate technical system concepts into plain-language content that resonates across
all organizational levels.
- Partner with leadership and change champions to cascade messages and reinforce key
project updates across the organization.
- Facilitate engagement sessions and workshops to surface stakeholder concerns and
build two-way communication loops.
- Track communication activities and measure impact on awareness and adoption, providing
regular updates to project leadership.
Requirements
What You Bring
Must-Have:
- 3–5 years of experience in organizational change management communications, with
direct involvement in a large-scale ERP implementation (SAP strongly preferred)
- Hands-on familiarity with SAP systems and business transformation processes
- Demonstrated proficiency with digital communication platforms including SharePoint,
Microsoft Teams, and enterprise email tools
- Exceptional writing, editing, and presentation skills — with a portfolio of actual
deliverables from real projects
- Ability to influence stakeholders and build trust across organizational levels,
from frontline employees to senior executives
- Strong organizational skills with the ability to manage multiple priorities
under tight project deadlines
Nice-to-Have:
- Change management certification (Prosci, ADKAR, or equivalent)
- Experience supporting global or multi-site SAP rollouts
- Familiarity with agile project methodologies and their impact on communication
planning cycles
- Experience building adoption measurement frameworks and reporting on communication
effectiveness
- Background in manufacturing, distribution, or industrial organizations
Technical Environment:
- SAP S/4HANA (implementation context required)
- Microsoft SharePoint and Teams
- Enterprise email platforms
- Video content tools (scripting, production coordination, or both)
- Intranet and digital publishing platforms
What Success Looks Like:
- A fully operational communication plan and calendar live within the first 30 days
- Stakeholder awareness benchmarks met at each major SAP milestone through Month 6
- Project leadership using communication as a strategic adoption lever — not scrambling
to explain changes reactively
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