Order Operations Specialist
Please mention DailyRemote when applying
AI Summary
The specialist is responsible for fulfilling customer orders by managing purchase orders, logistics, and vendor relationships. They also maintain accurate product catalogs and collaborate with internal teams to resolve shipment errors and improve processes.
About You:
- You believe in creating the best possible customer experience
- You are able to successfully multitask
- You are incredibly detailed, love organization, and are driven by results
- You like working independently and are resourceful
- You are analytical and like to follow a well-defined system, but aren’t afraid to go off script and improvise when necessary
- You're personable, professional, and positive
- You have great communication skills and are comfortable interacting with vendors, customers, and account managers on a regular basis
- You have a flexible demeanor
- You are punctual, responsible and willing to learn new things
- You believe that things can always be improved and never stop looking for ways to get better
What You'll Do:
- Fulfill orders on behalf of customers for a variety of products across a variety of vendors
- Place purchase orders with suppliers, schedule deliveries, and manage logistics
- Create and maintain accurate product listings in our catalog
- Adhere to documented standards around approved items, pricing, and vendors
- Verify purchase orders and acceptable vendors by comparing items/vendors requested to the catalog; clarify unclear items; recommend alternatives
- Foster and maintain strong relationships with Operations, Sales, Customer Success
- Communication through customer support channels regarding issues and the resolution of orders
- Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts ,and other problems.
- Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers.
- Assist and contribute to process improvement projects within the department and across the organization
Qualifications:
- Experience with online purchasing and data entry in a variety of software systems
- Good verbal and written communication skills
- Proficient in Microsoft Excel / Google Sheets
What You'll Receive
- A competitive compensation package including stock options
- Employer-sponsored 401(k) with employer match
- Robust medical, dental, vision, and wellness benefits
- Flexible time off and remote work policies
- The anticipated hourly rate for this role is $22-$26/hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.
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