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Handle customer inquiries via chat and email regarding products and services while processing service requests through operational systems. Maintain corporate database accuracy and ensure correct billing methods, pricing, and tax codes are applied.
| Client / Vertical head Approved New Hire Request | ||
| Program: | FM-FAO | |
| BLI/Process Name: | RENTOKIL-TERMINIX | |
| Designation: | Analyst | |
| No of Head Count (s): | 6 | |
| New Hires/Replacement Hires (HC) by Designation | New Hires | |
| Billed /Unbilled / BU / OPS Bench | Billed / RTX Order Management Voice | |
| SFDC ID for Billed New Opportunity | ||
| Reasons to hire Unbilled / Bench | Forecasted Increase in HC | |
| City / Location: | Manila | |
| Skillset not mentioned in template | |
| Customer Interaction / Transaction Processing (Experienced) | ||
| Shift (APJ / EMEA / US / Any combination): | AMER (US) / Any Combination | |
| Reporting Manager : | Sheryll Gutierrez | |
| Educational Background: | Any | |
| Experience Required: | Experienced | |
| Job Description: | • Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise. • Utilizes operational system to process service requests promptly. • May be tasked to work in one or multiple queues/skill sets over various customer contact channels. • Updates all client information in corporate database and maintains the accuracy and integrity of the data. • Ensures that billing methods, pricing and tax codes are properly entered and assigned. • Ensures that service protocols and service specifications are sent with service tickets. | |
| Client Approval mail: | See attached | |
| Comments | Additional volume | |
| Preferred Start date: (induction date) | 29-Jun-26 | |
| Collaborators: | Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro | |
| Workplace: WFM, WIO, Hybrid | WIO | |
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