Provide L2/L3 production support for
Oracle Cloud General Ledger module, ensuring timely resolution of
incidents and service requests within defined SLAs
Manage and troubleshoot day-to-day
GL issues: journal posting errors, allocation failures, reconciliation
mismatches, ledger balancing issues
Support month-end, quarter-end, and
year-end close activities including journal review, accruals, revaluation,
translation, and consolidation
Monitor and resolve issues in
scheduled processes (ESS jobs) related to GL — posting, import,
allocations, period close
Handle intercompany transactions,
elimination entries, and cross-ledger balancing issues
Perform root cause analysis (RCA)
for recurring issues and recommend permanent fixes/configuration changes
Coordinate with Oracle Support
(SRs/Service Requests) for bug fixes, patches, and quarterly update issues
Support functional testing of Oracle
Cloud quarterly patches/updates and regression testing for GL processes
Work closely with sub-ledger (AP, AR,
FA & CM) support teams to resolve cross-module integration issues
impacting GL
Assist in FBDI-based data loads,
journal uploads, and correction of failed interface/import processes
Maintain and update support
documentation, SOPs, and knowledge base articles
Handle minor enhancements, CRs
(Change Requests), and configuration updates as per business need
Provide end-user support, training,
and query resolution related to GL processes
Track tickets via ITSM tools
(ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket
trends
Participate in on-call/rotational
support and be available during period-close windows (including weekends,
if required)
6–8 years of experience in Oracle
applications, with at least 4–5 years dedicated to Oracle Cloud GL
support/operations
Strong hands-on experience in
a production support environment
Solid understanding of GL
configurations: Chart of Accounts, Ledgers, Calendars, Journal
Sources/Categories, Data Access Sets
Practical experience with
allocations, revaluation, translation, and consolidation processes
Experience handling period-close
cycle issues and providing close-window support
Working knowledge of GL integration
points with AP, AR, FA, CM, and Expenses
Hands-on experience with OTBI, FRS
(Financial Reporting Studio), and Smart View for troubleshooting/reporting
issues
Familiarity with FBDI templates and
resolving failed import/interface issues
Experience raising and managing
Oracle Service Requests (SRs) via My Oracle Support (MOS)
Understanding of Oracle Cloud
release cycles (quarterly updates) and their impact on GL configurations
Good knowledge of ITSM/ticketing
tools (ServiceNow, JIRA, Remedy)
Strong analytical and
troubleshooting skills with the ability to prioritize under pressure
— Sarah J.
·
Marketing Manager
★★★★★
Verified
