Operations Supervisor - Building Consulting

Purpose/Objective:

Manage a high volume of active projects while serving as a central point of coordination

among team members, clients, and vendor partners. The role focuses on maintaining

project progress, supporting clear communication, and ensuring timely, high-quality

deliverables.

Key Responsibilities:

Client and Project Coordination

• Initiate contact with clients to confirm project scope, expectations, and the timeline required for expert investigation.
• Provide timely project updates and respond to client requests by phone and email.
• Coordinate with a nationwide team of experts across multiple active assignments to meet expectations for deadlines, status updates, quality, and billing.
• Set project priorities and timelines, approve changes and adjustments, and advise MBC on project status and outcomes.
• Lead project meetings and facilitate collaboration among team members.

Documentation, Billing, and Systems

• Format formal documents and correspondence to ensure fonts, styles, pagination, and numbering align with Keystone’s quality-control standards.
• Prepare budgets and invoice templates, compile finalized invoices, reports and transmit completed packages to clients.
• Use Google Workspace, Microsoft Office, XactAnalysis and QuickBase to manage data and track project activity.
• Coordinate with restoration and general contractors to support assessments, cost control, and invoice review.

Qualifications/Experience Required:

• 7–10+ years of administrative experience, preferably in the restoration, insurance, cost consulting, or construction sectors.
• Proficiency in Google Workspace and/or Microsoft Office Suite and specialized platforms such as QuickBase and Xactanlysis.
• Strong organizational and time-management skills suited to a fast-paced environment.
• Excellent communication skills for working effectively with internal teams, clients, and contractors.
• Exceptional attention to detail in data entry, invoice review, and documentation.
• Insurance industry background or related experience preferred.

Communication and Collaboration:

● Excellent written and verbal communication skills, with a strong customer service focus

on client interactions.

● Sound judgment in recognizing when to escalate issues and involve management.

Work Environment and Conditions:

This full-time role requires adaptability, strong organization, and the ability to perform

effectively under pressure in a dynamic insurance and construction assessment environment.

Performance Review and Evaluation:

● Annual performance evaluations, supplemented by progress check-ins as needed.

● Assessment of both ongoing and completed tasks and projects to measure performance

against KPI metrics.