Operations Specialist

Work Location: Remote Home Office

Primary Purpose of the Job

Process, research, and complete a wide range of background screening products by following established workflows to support accurate, timely, and compliant fulfillment of background screening orders. Coordinate with external sources, vendors, and internal systems to ensure consistent execution and quality outcomes.

Supervisory Responsibility

Does not directly supervise team members.

Essential Duties

• Conduct a variety of background screening product types, including but not limited to abuse searches, address history traces, professional license verifications, workers' compensation searches, criminal searches, drug testing components, and other related screening products, as well as employment and education verifications and personal references, using established workflows, internal systems, research tools, and third-party resources to obtain accurate and complete screening results.
• Accurately document verified information in the company's internal background screening system, ensuring attention to detail and adherence to data security protocols.
• Consistently meet average daily production requirements by using consistent and repeatable processes.
• Respond to incoming inquiries from clients and candidates, providing professional and timely communication.
• Perform thorough online research utilizing public and private databases to gather verification information as required.
• Collaborate with internal teams to complete departmental tasks and support various ongoing projects.
• Maintain compliance with applicable federal and state regulations, industry standards, and company policies throughout the verification process.
• Stay informed of current policies and procedures.
• Continued professional development through ongoing training and education.
• Other duties as assigned.

Required Skills

• Strong attention to detail and accuracy in documenting verified information while adhering to data security protocols.
• Proficiency in conducting verifications through various communication channels, including phone, email, fax, and online platforms.
• Ability to meet production requirements consistently by following efficient and repeatable processes.
• Excellent communication skills to respond professionally and promptly to client and candidate inquiries.

Required Education and Experience

• High school diploma or GED equivalent

Physical and Mental Demands

• Prolonged periods of sitting and standing at a desk and while working on a computer.
• Regular and predictable attendance.
• Regular interaction with other team members, including spontaneous and planned video meetings.
• Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations.
• Ability to work any shift and required overtime based on business needs.

This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.