Operations Manager
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AI Summary
Oversee daily operations and workflow distribution to ensure efficient service levels and operational excellence. Lead and develop team members while tracking KPIs and implementing process improvements.
Job Title: Operations Manager
Location: (In-Office, Remote, or Hybrid Options Available)
Salary Range: $50,000 – $60,000 annually
Employment Type: Full-Time | Exempt
About the Role
We are seeking a detail-oriented and results-driven Operations Manager to oversee daily operations and lead high-performing teams. This role is responsible for ensuring efficient workflows, maintaining service quality, and driving operational excellence across assigned departments.
This position offers flexibility to work in-office, remotely, or in a hybrid capacity across our multiple locations throughout North Carolina.
Location: (In-Office, Remote, or Hybrid Options Available)
Salary Range: $50,000 – $60,000 annually
Employment Type: Full-Time | Exempt
About the Role
We are seeking a detail-oriented and results-driven Operations Manager to oversee daily operations and lead high-performing teams. This role is responsible for ensuring efficient workflows, maintaining service quality, and driving operational excellence across assigned departments.
This position offers flexibility to work in-office, remotely, or in a hybrid capacity across our multiple locations throughout North Carolina.
Key Responsibilities
- Oversee daily operations, workflow distribution, and service levels
- Monitor team productivity, quality, and turnaround times
- Lead, coach, and develop team members to meet performance goals
- Track and analyze key performance indicators (KPIs)
- Identify and implement process improvements
- Manage escalations and resolve operational issues
- Ensure compliance with company procedures and client requirements
- Assist with hiring, onboarding, scheduling, and staffing coverage
- Partner with HR on employee relations and performance management
Qualifications
- High School Diploma or GED required
- Bachelor’s degree in a relevant field and two (2) years of operational experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position, unless otherwise required by applicable laws or regulations
- Experience leading teams in a production or operations environment
- Strong organizational, problem-solving, and multitasking skills
- Excellent written and verbal communication skills
- Ability to work effectively in an in-office, remote, or hybrid environment using tools like Zoom, Microsoft Teams, and email
For remote or hybrid work
- Must have access to a private, secure workspace
- Reliable high-speed internet connection required
Preferred
- Experience in background screening or investigations
- Advanced FCRA Certification from the Professional Background Screeners Association (PBSA) preferred, or required within 3 months of hire
What We’re Looking For
- Strong leadership and accountability
- Attention to detail and ability to manage multiple priorities
- High level of integrity and confidentiality
- Self-motivated with the ability to work independently or collaboratively across environments
Work Environment
This role offers flexible work arrangements, allowing employees to choose between in-office, remote, or hybrid schedules based on business needs and individual preference. We have multiple office locations across North Carolina to support in-person collaboration when desired or required.
Why Join Us?
- Competitive salary
- Flexible work environment (in-office, remote, or hybrid)
- Opportunity to lead and grow within a dynamic operations team
- Supportive and collaborative company culture
Apply today to join a team committed to operational excellence and delivering high-quality service.
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