Operations Director

Responsibilities & Qualifications

RESPONSIBILITIES

• Lead business unit operations support across BU16 programs, projects, and internal initiatives.
• Work directly with senior leadership to align operational execution with business unit priorities, customer needs, and growth objectives.
• Support Program Managers, Task Order Managers, site leads, and technical leaders in resolving operational, staffing, customer, financial, and performance issues.
• Assess program performance and recommend improvements to delivery approach, staffing, communication, reporting, risk management, and customer engagement.
• Serve as an operational escalation point for issues raised by employees, program leaders, customers, or internal support organizations.
• Help ensure program teams understand customer requirements, contract expectations, performance objectives, and proposal commitments.
• Support development and review of operational, technical, staffing, financial, and performance reporting for business unit leadership and customers.
• Coordinate with PMO, finance, contracts, recruiting, HR, billing, business development, capture, proposal teams, subcontractors, and external partners.
• Support workforce planning, employee engagement, retention, performance management, and leadership development across assigned areas.
• Participate in interviews and hiring decisions for BU16 openings.
• Support invoice review, timesheet oversight, and financial coordination as required.
• Identify opportunities for organic growth on existing work through strong customer relationships, improved delivery, and expanded mission support.
• Support external growth activities including opportunity shaping, solution development, staffing approaches, basis of estimates, org charts, pricing inputs, and color team reviews.
• Represent BU16 leadership in internal meetings, customer discussions, working groups, and operational reviews as directed.

QUALIFICATIONS

• 15 or more years of relevant experience in IT operations, program management, portfolio management, enterprise service delivery, or business unit operations.
• 9 or more years of experience supporting Government, Defense, federal civilian, or military customers.
• 7 or more years of progressive leadership experience managing IT programs, technical teams, service delivery, infrastructure, cybersecurity, modernization, or related operations.
• Experience leading large or complex programs, portfolios, technical teams, or business operations.
• Experience managing geographically dispersed teams, including employees, subcontractors, technical teams, program teams, or site leads.
• Experience working with senior customers, government stakeholders, internal executives, and cross-functional support teams.
• Strong understanding of federal contract operations, program execution, staffing, financial management, risk management, customer satisfaction, and performance improvement.
• Demonstrated ability to balance day-to-day operational support with longer-term business growth and process improvement.
• Excellent verbal and written communication skills.
• Active Secret clearance required.
• U.S. citizenship required.

Overview

TekSynap is seeking an Operations Director to support BU16. This is a corporate overhead position responsible for helping lead business unit operations, program execution, customer engagement, staffing alignment, financial performance, and growth support across the BU16 portfolio.

The Operations Director will work directly with BU16 leadership and program teams to improve operational performance, resolve execution issues, strengthen customer relationships, support employee leadership, and help position the business unit for continued growth. This role is not tied to a single contract or task order. It is intended to provide senior-level operational leadership across current and future BU16 work.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Candidates must reside in one of our approved hiring states within the United States. 
• Type of environment: Remote
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: less than 10%

List of Approved States:

AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizenship

Active Secret clearance

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.remote #telework #linkedin

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