Operations Automation Specialist - T283

Operations Automation Specialist

Type: Full time (With Part-Time ramp-up period)

Location: 100% Remote

Schedule: US Business Hours

Role Overview

We are seeking an Operations Automation Specialist to design, build, and optimize our digital operations infrastructure. This is not a data entry or basic admin role—we need a highly technical, self-driven systems specialist who can connect platform workflows, build intelligent AI agents, and eliminate manual bottlenecks.

Key Requirement: You must come in with strong, expert-level existing knowledge of automation mechanics and API logic. Minimal training on fundamentals will be provided; you are expected to troubleshoot and deploy solutions independently.

Key Responsibilities

• Workflow Automation & AI Deployment: Architect and implement end-to-end automation pipelines utilizing ChatGPT/OpenAI APIs, Zapier, custom webhooks, and APIs to streamline business operations.

• Systems Integration: Seamlessly connect and maintain communication between our core software stack, including SmartMoving, RingCentral, Gmail, Mailchimp, Samsara, and Discord.

• AI Chat Agent Development: Build, train, and manage conversational AI chat agents to optimize internal communications and customer touchpoints.

• Data Structuring & Formatting: Design clean, reliable data mapping protocols across platforms (e.g., transforming raw RingCentral call notes into structured, actionable fields within SmartMoving).

• Independent Troubleshooting: Monitor system logs, proactively identify data-flow breakages, and rapidly engineer fixes without requiring technical supervision.

• Technical Innovation: Stay at the forefront of the emerging AI landscape, continually testing and proposing new tools or methodologies to improve company efficiency.

Required Qualifications

• Proven Automation Portfolio: 3+ years of experience building complex, multi-step zaps, handling raw webhook payloads, and configuring API authorizations.

• Tech Stack Mastery: Hands-on, deep familiarity with CRM/logistics tools (ideally SmartMoving), communication platforms (RingCentral, Discord), and fleet/marketing data (Samsara, Mailchimp).

• Data Literacy: Strong capability in manipulating and formatting data structures (JSON parameters, text parsing, and regex logic).

• Architect Mindset: Ability to look at a manual, disorganized business process and independently map out a frictionless, automated solution.

• Communication & Autonomy: Exceptional written English skills, a highly proactive troubleshooting attitude, and the comfort level to work completely unmanaged.

Work Structure & Expectations

• The Ramp-Up: This role begins as a specialized part-time engagement with an immediate pathway to full-time hours as you successfully optimize our primary system workflows.

• No Hand-Holding: You will be given high-level operational objectives and the access keys; you are expected to research, test, and present finalized solutions.