Operations Associate (Direct Services) (f/m/x) - hybrid
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AI Summary
Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 12 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company, and our 250+ employees enjoy up to two months of workation per year. We’ve also been recognised as a Top DACH Employer by Kununu for three consecutive years.
Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.
If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).
Join our Direct team at the intersection of insurance, repair, and trade-in. You'll work closely with the eCommerce Expert leading the services portfolio, support the Head of Direct, and partner with Finance, Legal, Product, and Analytics.
This is a high-exposure role for someone early in their career. You'll be in partner negotiations with insurance carriers, executive-level trade-in strategy, contract reviews, and the data work behind all of it.
Who you are
- 1–3 years of experience in operations, analytics, or commercial functions: startup, scaleup, or fast-moving environment (marketplace, insurance, ecommerce, fintech, or similar)
- Hypothesis-first thinker who writes clearly and communicates directly, including across functions and with senior stakeholders. Comfortable operating in ambiguity, managing uncertainty, and balancing multiple priorities without becoming overwhelmed.
- You've shipped at least one automation (Notion, Zapier, Make, Airtable, or scripts) and can describe what it replaced
- AI fluent: you use Claude or ChatGPT in your daily work and know how to iterate and when not to trust the output
- Fluent in English: other European languages are a plus
- You care about sustainability and want your work to matter
- Quantitatively confident: spreadsheets, modelling, and turning vague problems into concrete analysis; SQL, Python, or no-code tools are a plus
Location & eligibility: This role is open to candidates based in Europe (including UK) only with a valid right to work.
What you'll do
- Run operational and analytical work across Insurance, Extended Warranty, Repair, and Trade-In: pricing scenarios, margin analysis, partner reviews, and dashboards
- Find manual work and automate it: we expect one shipped automation by month three
- Drive cross-functional projects, keeping Finance, Legal, Product, and Analytics aligned
- Support partner negotiations with insurance carriers, repair networks, and trade-in partners
- Use prioritisation frameworks (e.g. RICE, Impact vs Effort) to sequence initiatives and communicate trade-offs
Bonus: You have shipped a side project that took serious effort, whether a small business, a community, a research project, or a tool.
WHY YOU WILL ENJOY WORKING WITH US:
Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
…and much more! See https://careers.refurbed.com/ for further insights!
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