Operational Compliance Lead

Job Title

Operational Compliance Lead

Job Description Summary

The Operational Compliance Lead is responsible for driving the development, implementation, and oversight of compliance programs aligned with client policies and internal standards. This role focuses on translating client requirements into scalable procedures, supporting operational teams in achieving compliance, supporting energy and sustainably programs with field and desktop verifications, and ensuring consistent execution through communication, training, and change management.
The position serves as a key partner to operations, sustainability, and leadership teams by identifying risks, improving processes, and enabling compliant service delivery across the portfolio.

Job Description

• Position supports a major financial services client in the US and is responsible for ensuring consistent adherence to client policies across engineering and facilities operations.
• Position will be responsible for interpreting client policies and developing standardized procedures, playbooks, and controls to ensure operational compliance across sites.
• Position will support sustainability and energy programs with collaborative efforts to assist in field implementations, verifications, and feedback on programs.
• Position will act as a central resource for operational teams, providing guidance, training, and support to ensure policies are understood, adopted, and consistently applied.
• Position will lead and coordinate compliance-related change management efforts, including updates to policies, processes, and tools, ensuring effective communication and adoption across stakeholders.
• Position will partner with operations, engineering, safety, energy and sustainability, and program teams to proactively identify compliance risks, recommend corrective actions, and drive resolution.
• Position will oversee compliance reporting and tracking, including audits, findings, action plans, and closures, ensuring transparency and accountability.
• Position will analyze data and trends to identify systemic issues and opportunities for process improvement and risk mitigation.
• Position will support and enhance compliance frameworks including audits, KPI tracking, documentation, and governance routines.
• Position will develop and maintain compliance documentation, training materials, and communication strategies to support consistent execution across the account.
• Position requires strong knowledge of facility operations, energy and sustainability, building systems, and regulatory or policy-driven compliance requirements within a commercial real estate environment.
• Role will reside in the service provider’s Chief Administrative Offices (CAO) group supporting the client’s Real Estate Services function.
• Role will report into the Operations and Compliance Director and work closely with account leadership, operations, sustainability, retail, projects teams, and additional support functions.

Education/Experience/Training

• Bachelor’s Degree preferred.
• Strong proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and collaboration tools (SharePoint, Teams, etc.)

Work Experience

• 5–8 years of experience in facility management, energy and sustainability, compliance, operations, or related roles
• Specialized Knowledge/Skills:
  • Strong understanding of compliance programs, energy programs, policy interpretation, sustainability initiatives, and operational procedures
  • Experience developing and implementing standard operating procedures, program building, and governance frameworks
  • Knowledge of facility operations, engineering systems, and maintenance practices
  • Experience supporting audits, risk identification, and remediation activities
  • Ability to translate complex requirements into clear, actionable guidance
  • Strong communication and stakeholder engagement skills across multiple levels
  • Experience with change management, training, and program rollout
  • Ability to analyze data, identify trends, and drive continuous improvement
  • High attention to detail with strong organizational and execution skills

Physical Demands/Environmental Work Conditions

• Must be able to travel up to 25% of the time (approximately 1 trip per month). Travel may vary in frequency and duration.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 93,801.75 - $110,355.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”