Onsite Client Mobility Advisor

This role can be based remotely in the US. 

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.   

The Onsite Client Mobility Manager is responsible providing onsite support to our client, including responsibility for escalation support and reporting requests. They ensure that client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.

We are committed to fair and transparent compensation. The salary range for this role is based on several factors including experience, skills, and qualifications and is $72,000 to $80,000. 

Essential Duties and Responsibilities

• Documents and maintains timely and accurate client requirements and profile information, maintains Visa Global Mobility Smart Recruiters Operational reporting daily. Enters authorizations globally based on client-provided report. Provide timely and accurate reporting. Coordinates authorizations between Graebel global offices (tri-regionally).
• Act as a Tier One contact for questions from the client's recruiters and/or relocating employees and manages Visa's Mobility mailbox.  Acts as a Tier One contact for exceptions; review any that require the discretion of the Visa Director of Global One-Way Relocations.
• Responsible for client facing of a global account.  Works with client to provide value added solutions to their identified goals. 
• Monitor and reviews service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with global operations teams and other Client support groups to agree on root cause, develop solution to prevent reoccurrence.
• Research any client invoice processing data and provides missing information to Graebel to ensure data invoice accuracy. Liaise with immigration team as appropriate to provide support as part of the service initiation process.
• Perform any other related duties as required or assigned.