Online Adult Counsellor

Role: Counsellor - Adults

Reports to: Team Manager

Location: Remote - Must be UK based

Full-time 30 hours per week

Application deadline date: 21st September 2026

*This position is fully remote and our working hours are between 12.00pm to 10pm and Saturday working 5.00pm to 10.00pm*

Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE: KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that empower young people to thrive.

In the UK, Kooth works alongside the NHS and is the country’s largest digital mental health platform.

In the US, we bring our mission to life through Soluna, California’s first statewide digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to one-to-one coaching, Care Navigation, peer support, and self-guided tools that help young people build resilience and find meaningful support when they need it most.

Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These values guide how we support young people, collaborate with one another, and build solutions that meet individuals and communities where they are.

At Kooth, you will be part of something bigger than yourself—meaningful work with measurable impact.

Role Objective:

Offer digital on counselling and emotional wellbeing support to adults.

Job Overview:
Offering digital counselling and emotional wellbeing support to Adults

• Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model 

• Assessing and management of the risks and needs of each service user you interact with.
• Appropriately signposting and completion of referrals as required 
•  Management of your own caseload.
• Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
• Work within the professional ethical frameworks laid out by the BACP or equivalent 
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.

Clinical administration

• Maintain accurate case notes and records using Kooth approved systems and processes.
• Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to young people and adult safeguarding and protection, and data protection legislation.
• Maintain accurate information about shift duties and activity via the scheduling and rota system

Attending inhouse clinical support, supervision and training

• Attend and effectively contribute to clinical supervision and other clinical support 
• Commit to our mandatory in-house training and continuing professional development opportunities

Attending management supervision and meetings

• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Working Hours:

The offer contracts of 30 (35 is full time) hours a week, which are available where you are willing to work further evenings up to 10pm and weekends. The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun), therefore all rota options will sit within our opening times. We offer a choice of 4 hour and 6 hour shifts.

Requirements

• A relevant professional qualification in Counselling at level 4 (minimum) recognised by BACP, UKCP, NCS or equivalent.
• Be registered with the BACP (MBACP reg.) or equivalent level registration with a recognised UK Counselling and Psychotherapy awarding body (NCS, UKCP, COSCA)
• Accreditation-eligibility in counselling or psychotherapy at diploma level (level 4 minimum) or above.
• A minimum of 450 supervised clinical practice hours and 3 years post-qualifying experience working as a qualified and clinically supervised Counsellor/Psychotherapist.
• A minimum of 3 years post-qualifying experience in providing counselling and/or mental health support to adults 18+ in face-to-face or digital settings.
• Experience in conducting risk and needs assessment, referral, and providing effective short-term and long-term counselling/psychotherapy.
• Experience in risk management interventions.
• Experience in adult safeguarding and child protection, and clear knowledge and understanding of safeguarding and child protection policies and legislation.
• Experience in providing effective engagement and immediate support to help adult service users through challenging experiences and develop skills to make positive changes in their lives.
• The ability to work remotely with a good broadband connection installed in your home/place of work, a comfortable and safe home working setup, alongside the competent and confident use of technology.
• Exceptional time management skills and the ability to manage your own clinical caseload and all administrative tasks involved, in addition to having the ability to communicate effectively with teams via online communication platforms
• You are available for a minimum of 30 hours per week comprising 4 or 6-hour shifts (or split shifts) per day - which are spread across afternoons, evenings, and weekends.
• Sensitivity and understanding of the social, environmental, and economic factors that impact people’s mental health
• Be resilient, empathetic, and mentally equipped to help people that may present in distress
• A ‘can-do’ attitude and ambition to work hard as part of a team to build something really special in line with our mission statement
• A clear understanding of issues pertaining to equality, diversity, and inclusion and how an awareness of these inform your practice
• A willingness to learn and understand mental health issues and theories around psychological change
• A belief that outcomes matter and have to be measured
• Experience and ability to work collaboratively across multi-disciplinary teams

***This position is subject to a successful enhanced DBS check as part of recruitment procedures***

Benefits

1. Competitive Salary:

Dependant on experience £27,972 (pro rata)

2. Generous Annual Leave

Enjoy 36 days of annual leave, including public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

9. Clinical Supervision and in-house clinical support

All all paid for and monthly

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include an enhanced DBS, contact our Human Resources team.