About the role

Fresh Clinics is rapidly expanding in the US and is looking for a member-focused, process-driven Onboarding Specialist to join our growing Growth team. You'll be a primary point of contact for new clients, primarily entrepreneurial nurses launching and growing their Med Spa businesses, immediately after they sign a contract. You'll lead onboarding for our West Coast client base, so this role requires working hours aligned to Pacific time to match client availability.

Your mission is to create a seamless, professional, and welcoming onboarding experience that builds trust, drives engagement, and sets the stage for a successful partnership. You'll guide clients through a structured onboarding process, integrate Fresh Clinics into their day-to-day operations, and communicate clearly, promptly, and empathetically so every client feels supported, confident, and empowered.

You'll also support our sales team by following up on inbound inquiries within our SLA—responding to requests for information and scheduling meetings on their behalf. We're looking for someone who is highly organized, thrives on building relationships, and is passionate about creating meaningful first impressions in a high-impact function at an innovative, mission-driven company redefining the aesthetics industry.

What you'll do

• Serve as the primary point of contact for new clients, entrepreneurial nurses launching and growing their Med Spa businesses, leading onboarding for our West Coast client base with working hours aligned to Pacific time to match client availability.
• Deliver a seamless, professional, and welcoming first experience that builds trust and confidence from day one.
• Educate clients on next steps, requirements, and timelines, and help them move through onboarding milestones on schedule.
• Coordinate with clinical, product, sales, account management, and operations teams to resolve roadblocks and keep client activation on track.
• Track onboarding status for your client caseload, proactively flagging delays and escalating where needed.
• Support the sales team by following up on inbound inquiries within our SLA, including responding to requests for information and scheduling meetings on their behalf.
• Capture feedback from new clients throughout the onboarding journey to help improve our process, tools, and documentation.
• Maintain accurate, up-to-date client records and communications across our systems (e.g., HubSpot, Moxo).

We'd love you to have

You must have

• Willingness to work West Coast (Pacific time) hours to support onboarding for our West Coast clients.
• Experience in onboarding, customer success, account management, or another client-facing support role.
• Excellent written and verbal communication skills, with the ability to build rapport and trust quickly.
• Strong organizational skills and the ability to manage multiple clients and timelines at once.
• A proactive, detail-oriented approach to problem-solving.
• Comfort working cross-functionally with sales, clinical, product, and operations teams.
• Ability to work within defined SLAs and established processes, while spotting opportunities to improve them.

Nice to have

• Experience in healthcare, MedTech, or the aesthetics/med spa industry.
• Experience supporting a sales team with inbound lead follow-up, qualification, or meeting scheduling.
• Familiarity with tools like HubSpot, Moxo, Slack, and Google Workspace.
• Experience working in an early-stage or fast-scaling startup environment.

Why Fresh

• We're disrupting how hybrid healthcare is delivered
• We're remote-first and outcomes focused
• We're profitable and focused on building a long-term sustainable growth model
• Our Freshie's love working here (+65eNPS globally)

Perks and Benefits

Flexible Work

• Remote-first culture with flexible work arrangements
• Work-from-anywhere travel policy
• Returning to work support for parents

Look after yourself

• Wellness Days: Quarterly days off to help you re-set and re-charge
• Fresh Minds: Our global, proactive approach to mental health (EAP) with unlimited therapy available
• Staff treatments & skincare perks (we’re Fresh Clinics, after all)
• Discounted healthcare & women's health programs

Parental Support

• 14 weeks paid primary carer, 6 weeks secondary carer
• Support for every stage of your parenting journey including Ask Yawn access

Feel good about your future

• Superannuation salary packaging
• Freshie tech-at-home voucher
• 401k plan (US only)

🔗 Discover more here

Are you ready?

Apply now and tell us why you could be our next Freshie.

Your Perspective Matters

At Fresh, we believe that a diverse team is an innovative team. We are focused on creating an inclusive environment where people from all backgrounds, identities, and experiences feel they belong and can thrive.

We strongly encourage you to apply, even if your past experience doesn’t perfectly align with every qualification listed. Your unique skills and passion could be just what we’re looking for, for this role or another.