Onboarding Lead, Payroll (Remote, US)

About Netchex 

We’re Netchex - the fastest growing Payroll, Human Resource, Time and Attendance, and Benefits services company in America. We serve restaurants, hospitality, healthcare, manufacturing, auto dealerships, and car washes, and more. We give HR professionals time to work on what drives their businesses forward by providing efficient tools and quality personal service. 

About the Role

As an Onboarding Lead, Payroll, you will guide new clients through a seamless transition onto our payroll platform. This client‑facing role is perfect for someone who is detail‑oriented, tech‑savvy, consultative, and passionate about delivering an exceptional onboarding experience. You'll lead end‑to‑end onboarding projects, serve as the primary point of contact for new clients, and collaborate across internal teams to ensure accuracy, efficiency, and client satisfaction.

What You’ll Do

• Lead and execute full-cycle payroll onboarding projects from kickoff to go‑live.
• Serve as the main point of contact for onboarding clients, ensuring a smooth and positive experience.
• Manage complex payroll data migrations and data validation processes.
• Configure payroll software based on client requirements and system best practices.
• Deliver training, resources, and ongoing support to new clients.
• Partner with cross-functional teams—including HR, Benefits, Compliance, and Client Success—to ensure alignment throughout the onboarding process.
• Stay current on payroll regulations and apply industry best practices.

What we are looking for

• 2+ years of payroll, finance, or related experience required
• Fundamentals of Payroll Certification (FPC) or similar designation preferred.
• Experience working within structured project management environments and tools.
• Strong organizational and time-management skills; ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills, including negotiation and facilitation.
• Proficiency with Microsoft Office Suite, Salesforce, Claude
• Ability to build strong relationships internally and externally.
• Strong analytical skills with the ability to think independently and make sound decisions.
• A collaborative, solutions-focused mindset with a high degree of personal accountability.

Success in This Role Looks Like

• Timely and accurate onboarding of all assigned payroll clients.
• High levels of client satisfaction and retention during the onboarding process.
• Effective troubleshooting and proactive issue resolution.
• Accurate configuration and validation of payroll data with strong attention to detail.
   

How We Show Up at Netchex. Our culture is built on behaviors we commit to every day, in every role:
 

• Win Together: We operate as one team with one mission. Collaboration over silos, always.
• Deliver Results: We own outcomes. No excuses - just accountability and impact.
• Raise the Bar: We pursue progress relentlessly. Better today; stronger tomorrow.
• Decide and Drive: We take action with clarity and confidence. Perfection isn’t the goal - momentum is.

• Bring the Energy: We show up with positivity and intention. Because the right mindset fuels performance.
   

  Netchex is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Our hiring decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please let us know. We believe that diversity drives innovation, and we welcome applicants from all backgrounds to join our team.