Office 365, Rippling & JIRA Administrator

About the role

We are seeking a highly capable IT Applications Administrator with strong expertise in Microsoft 365, Rippling, and mandatory hands-on administration of JIRA. This role will own end-to-end administration of collaboration, identity, HRIS, and workflow systems, ensuring seamless integration across IT and business operations. 

What you'll do

Microsoft 365 Administration 

- Manage Exchange Online, SharePoint Online, OneDrive, Teams 
- Handle user lifecycle: provisioning, de-provisioning, license management 
- Configure Azure AD (Entra ID), SSO, MFA, Conditional Access 
- Implement security & compliance: DLP, retention, audit, eDiscovery 
- Troubleshoot mail flow, Teams issues, and access problems 

 
Rippling Administration 

- Manage onboarding, offboarding, and role transitions 
- Automate IT provisioning workflows 
- Maintain SaaS integrations 
- Ensure HR and IT system alignment 
- Partner with HR for automation and efficiency 

 
JIRA Administration  

- Configure projects, workflows, issue types, schemes, permissions 
- Optimize workflows for IT, HR, and business teams 
- Manage roles, groups, and access control 
- Customize dashboards, reports, automation rules 
- Integrate JIRA with other systems 
- Support ITSM processes 
- Handle upgrades, plugins, and performance tuning 

 
Integration & Automation 

- Design automation across Rippling, Office 365, and JIRA 
- Implement SCIM / API-based provisioning 
- Reduce manual effort through workflow automation 

 
Security & Compliance 

- Enforce IAM best practices 
- Monitor audit logs and respond to incidents 
- Ensure compliance with policies 

 
Support & Operations 

- Provide L2/L3 support 
- Troubleshoot SSO, MFA, and integrations 
- Collaborate with stakeholders 

 
What We’re Looking For  

- 5–6 years experience in IT systems administration 
- Strong expertise in Microsoft 365, Rippling, and JIRA (mandatory) 
- Knowledge of IAM, SSO, MFA 
- Experience with workflow automation, APIs, SCIM 
- PowerShell scripting 
- Strong troubleshooting skills 

Preferred Qualifications 

- Microsoft certifications (MS-100, MS-101) 
- Atlassian certifications 
- Experience in hybrid environments 
- ITSM framework exposure 

 
Soft Skills 

- Strong problem-solving ability 
- Process-oriented thinking 
- Good communication skills 

 
Nice to Have 

- Experience with Slack, Google Workspace 
- Familiarity with ServiceNow 
- Basic scripting (Python/Bash)