Nurse, Phone Triage

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

• Access to a mental health benefit at no cost.

• Employer provided life and disability insurance.

• $5,250 Tuition Reimbursement per year.

• Immediate 401(k) match.

• 40 hours paid volunteer time off.

• A culture committed to community engagement and social impact.

• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Triage RN- Brian Moran Cancer Center

Full Time

Location: Lisle, IL

Key Responsibilities

Triage and Clinical Assessment

• Provide detailed symptom assessments over the phone and via MyChart messages, including type, severity, duration, medications used, recent labs/imaging, and last treatment details.
• Identify treatment-related side effects and ensure patients are following prescribed instructions.
• Escalate concerns to appropriate providers as needed, based on clinical judgment.
• Utilize standardized documentation templates for consistent charting.

Phone and Message Management

• Actively monitor and respond to phone calls, in-basket messages, and Five9 system throughout the entire shift.
• Ensure no duplication of work by taking the “baton” when addressing messages.
• Return all patient calls the same day unless waiting for a provider’s input.

Medication Refills

• Follow refill protocols and assess if refill requests are appropriate prior to routing.
• Handle standard supportive care medications and hormone therapy refills based on guidelines.
• Ensure REMS medications include authorization numbers before routing to providers.

Scheduling and Coordination

• Verify or schedule patient appointments when requested; avoid routing patients back into the call center loop.
• Route communication to the appropriate provider or care team for timely response and continuity of care.

Symptom Management (Examples include):

• Fever, nausea/vomiting, diarrhea, constipation
• Neuropathy or hand-foot syndrome
• Stomatitis and mucosal irritation

Patient Education

• Educate patients on symptom management, when to escalate care, medication use, dietary support, and hydration.

Qualifications

Required:

• Current RN license in the state of Illinois
• Minimum 2 years of nursing experience (oncology or triage preferred)
• Strong clinical assessment and critical thinking skills
• Proficiency in using EPIC
• Comfortable working independently in a high-paced, team-oriented environment

Preferred:

• OCN Certification
• Experience with Five9 or similar call management software
• Previous oncology nursing or infusion experience

Work Environment

• Remote-based with extensive use of computer and phone systems
• Fast-paced environment requiring rapid multitasking, documentation, and clinical decision-making