Nurse Manager Clinical Quality Improvements

Where You’ll Work

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

One Community. One Mission. One California 

Job Summary and Responsibilities

As the Manager, Clinical Quality Improvement, you will lead a team of dedicated LVNs/RNs in support of organizational quality improvement initiatives across Medicare, Medicaid and Commercial space. You will partner with other departments, health plans and providers to develop and monitor quality improvement plans, and report out to leaders. This position offers the opportunity to not only engage at the local level, but also engage at a system/national level in the population health space.

This role involves negotiating project timelines, coordinating action plans, and analyzing results to align with strategic goals. Collaboration is key, as the Manager will work with medical groups and health plans, establishing and maintaining quality improvement programs.  Key responsibilities include leading QI committees, ensuring compliance with regulatory standards (DMHC, DHCS, CMS, NCQA), and managing QI documentation like the Work Plan, Program Description, and Annual Evaluation. The Manager will identify and address programmatic weaknesses through Corrective Action Plans, driving ongoing improvement.

The position also involves data analysis in collaboration with IT, defining outcome benchmarks, and developing performance dashboards. Oversight of critical programs such as HEDIS submissions, CMS Stars, and Pay for Performance is essential. The Manager will lead, develop, and present to senior leadership, managing both office-based and remote QI staff. This role requires a proactive approach to drive change and ensure sustained quality across all clinical operations.

***This position is work from home within California.

Job Requirements

Minimum Qualifications:

- Clear and current CA Registered Nurse (RN) or Licensed Vocational Nurse (LVN) license.- 5 years of Quality Management experience in managed care health plan setting or medical group.- 5 years of oversight and management of clinical and non-clinical quality management staff.- 3 years HEDIS measures reporting and experience in CMS Stars, P4P, ACO and Value Based Payment Programs.- 3 years Medical record review project management.- Bachelors degree or equivalent in health sciences or related field.- Knowledge of quality improvement tools and methodology, such as PDSA, Lean, Six Sigma, and Statistical Process Control Analysis.- Ability to work collaboratively with physicians, staff and external organizations to improve quality outcomes.- Strong communication and presentation skills, training/meeting facilitation skills a plus.- Strong team building and interpersonal skills.- Ability to utilize sound judgment and promptly report potential risks.

Preferred Qualifications:

- 2 years of clinical experience in an acute care setting, long term care facility or home health care preferred.- Masters degree preferred.- Certified Professional in Healthcare Quality (CPHQ) or Certified Mastered Black Belt or Lean Six Sigma Black Belt Certification or Six Sigma Black Belt preferred.

- Experience with medical risk adjustment preferred.

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