NOC Analyst
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AI Summary
Provide first-level monitoring and technical support for network services to ensure the stability of internet and Managed WiFi infrastructure. Responsibilities include monitoring alarms, performing initial troubleshooting, and managing incident tickets with appropriate escalations.
Job Description
Job Description
Type: Full Time
In-person job
Education / Educación
Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or related field.
Provide first-level monitoring and technical support for network services, ensuring the availability and stability of the company’s internet and Managed WiFi infrastructure. Familiarity with monitoring tools and ticketing systems is a plus. Ability to follow operational procedures and escalate issues appropriately.
1. Monitor network alarms, alerts, and service performance through NOC monitoring systems.
2. Perform initial troubleshooting of connectivity issues affecting internet and WiFi services.
3. Open, document, and manage incident tickets following operational procedures.
4. Escalate incidents to Level 2 engineering teams when deeper technical intervention is required.
1–3 years of experience in technical support, NOC operations, or network monitoring.
KPI's
Monitoring response time ≤ 10 minutes
Incident ticket creation accuracy ≥ 95%
Escalation time to Level 2 ≤ 15 minutes
Ticket documentation completeness ≥ 95%
Job Description
Type: Full Time
In-person job
Education / Educación
Technical, Technologist, or Bachelor’s degree in Telecommunications, Networking, Systems Engineering, or related field.
Provide first-level monitoring and technical support for network services, ensuring the availability and stability of the company’s internet and Managed WiFi infrastructure. Familiarity with monitoring tools and ticketing systems is a plus. Ability to follow operational procedures and escalate issues appropriately.
1. Monitor network alarms, alerts, and service performance through NOC monitoring systems.
2. Perform initial troubleshooting of connectivity issues affecting internet and WiFi services.
3. Open, document, and manage incident tickets following operational procedures.
4. Escalate incidents to Level 2 engineering teams when deeper technical intervention is required.
1–3 years of experience in technical support, NOC operations, or network monitoring.
KPI's
Monitoring response time ≤ 10 minutes
Incident ticket creation accuracy ≥ 95%
Escalation time to Level 2 ≤ 15 minutes
Ticket documentation completeness ≥ 95%
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