New Hire Scheduling & Counselor Communication Lead - Remote
Please mention DailyRemote when applying
AI Summary
Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.
We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
Our Newest Opportunity:
Essential Duties and Responsibilities (included but are not limited to):
Work with the client experience team to receive all the required information for counselor scheduling needs related to perpetual new hire enrollments. This includes, but is not limited to; anticipated monthly seen, enrollment method, call center hours needed, new hire timeline, enrollment window & approved new hire counselors.
Manage counselor time off requests and scheduling preferences.
Lead all urgent counselor and customer employee communications to the team email, ensuring counselors are enrolling as quickly as possible and customer employees are receiving excellent service.
Assign counselors to best meet the client needs for upcoming and current perpetual new hire enrollments. Ensure there is sufficient coverage for each Counselor-assisted new hire enrollment.
Make sure all counselors assigned for on the schedule have been confirmed.
Manages all details for prospective, tentative and confirmed perpetual new hire enrollments through the New Hire Dashboard table. Manages all counselor scheduling-related information on the New Hire Dashboard table, to make the best possible counselor assignment decisions.
Support Counselors with their productivity on perpetual enrollments.
Works as the Deputy people administrator making sure all setup is accurate for proper scheduling and payroll needs.
Assists team members with any Deputy schedule questions related to perpetual new hires.
Ensures the new hire Counselor and Client-facing schedules are matching for enhanced internal schedule communication and timesheet accuracy.
Provide process improvement for new hire counselor scheduling activities.
Support escalated client issues related to new hire enrollments.
Collaborate with the assigned Client Experience support team members to help with ongoing perpetual schedule needs.
Measures labor efficiency by analyzing scheduled, requested and used hours.
Collaborates and influences the Customer Experience Operations team to ensure that success milestones are achieved.
Role model for leveraging effortless skills and tools.
Knowledgeable of client business, industry, benchmarks, and market insights.
Displays organizational savvy and understands how to get things done through all channels and partnerships.
Performs other related duties as required.
Qualifications, Skills and Requirements:
Ability to manage competing priorities of various internal stakeholders, and champion the right decision for the company.
Proficient leading and completing work tasks independently.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite or similar software.
Maintains composure and professionalism when dealing with difficult or complex situations.
Ability to quickly learn new processes and embrace change management/innovation.
Achieves/exceeds goals and targets.
Strong work ethic and personal accountability.
Excellent problem solver and solution oriented.
Education, Training and Experience:
Must hold a current and active life and health license in their resident state.
Bachelor’s degree in marketing, Business Management, Business Administration, or related field preferred.
Three years of related group enrollment experience required.
The typical base pay range for this role nationwide is $20 to $23 per hour.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.
Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
City and County of San Francisco
Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
In short, we believe in hiring the most qualified applicant for the position, regardless of background.
This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.
We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.
Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.
OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
Thank you for your interest in joining the OneDigital team!
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