The specialist is responsible for screening online leads and incoming calls to identify viable injury cases for the firm. They must manage client intake forms, schedule appointments, and maintain professional rapport with potential clients.
Role: New Client Acquisition Specialist
Description
SALES POSITION WITH BASE SALARY PLUS BONUS WITH UNLIMITED EARNING POTENTIAL
Excellent full-time earning opportunity in a positive team culture, voted one of the Best Places to Work. We do work that matters. We help thousands of innocent injury victims and their families who contact us to help win their injury cases.
Competencies & Responsibilities
Proven track record of meeting and exceeding goals consistently
Ability to easily adapt to changing circumstances
Highly trainable with a strong work ethic
Excellent communication skills and the ability to show empathy for the client’s situation
Ability to quickly answer online leads and incoming phone calls and screen the potential client to see if they have a case that we can assist with
Exhibits compassion and patience with clients to build rapport and represent our firm in a positive and professional manner
Keeping all client records confidential and maintaining all of the firm’s core values
Motivated and driven to exceed goals and implement feedback from supervisor
Proficiency in retainer follow-up, appointment setting, and daily lead follow-up
Detail orientated when completing intake forms, ability to screen clients and notate all imperative notes for their case
Speaking to potential clients in a professional manner that coincides with our firm’s values and gives a 5-star experience
Ability to multitask and work on several cases at a time in an efficient manner
Punctual and is a self-starter
Possesses teamwork skills, willingness to assist peers, and integrity
Ability to use a computer and be able to manage multiple screens
Able to respond relevantly to client needs
Possesses active listening skills while speaking to clients and can take notes simultaneously
Organizational skills and ability to schedule call backs and complete in a timely manner
Ability to make outbound calls and fill out paperwork without errors
Work efficiently in a fast-paced environment
The schedule for this position is 12:30pm - 9pm Monday-Friday with 2 weekend days a month
Bi-lingual is preferred, but not required
Required Qualifications
Seeking experienced sales closer with proven results in a sales team setting
A minimum of 3 years of experience working at the same place of employment
Proficiency with Windows-based software and Microsoft Office Suite.
The ideal candidate is extremely positive and productive, prioritizes their workload and can work efficiently in a highly charged positive team-oriented setting.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”