Network Operations Center Manager

About Honest Networks

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net. 

About the Role

We are seeking a highly skilled and experienced Network Operations Center Manager to oversee our organization's network infrastructure and ensure optimal performance. The ideal candidate will have a strong technical background in network management, excellent problem-solving skills, and the ability to lead a team of NOC engineers in a remote environment.

Responsibilities

• Supervise and coordinate the activities of the NOC team to ensure the availability, reliability, and efficiency of our network infrastructure.
• Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions.
• Develop, implement, and maintain standard operating procedures and best practices for the NOC team.
• Collaborate with cross-functional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance.
• Ensure compliance with industry regulations and security standards for data protection and network integrity.
• Keep up-to-date with emerging technologies and trends in network management and provide recommendations for continuous improvement.
• Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in network management, with at least 2 years in a leadership role.
• Preference for knowledge of OpenNMS, LibreNMS, zabbix.
• Preference for experience working with Mikrotik and Siklu.
• Hands-on experience with network monitoring tools and software.
• Native English speaker or have English C2 level; multilingual (Spanish, Chinese) a plus.
• Excellent written and verbal communication skills, with the ability to effectively lead and collaborate within a remote team environment.
• Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional attention to detail and organizational abilities.
• Experience managing remote teams and working with offshore resources.
• Strong interpersonal skills, persistence, and a goal-oriented mindset.
• Ability to adapt to a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Benefits

• Attractive salary based on capabilities and background
• Performance bonus potential
• Paid-time off (PTO)

Honest Networks' Values

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.