Network Administrator Senior Analyst

Operational Role

• Provide Level 3 support for incident, issue, and outage management, including investigation and restoration of network performance, capacity, and connectivity.

• Participate in problem management and root cause analysis.

• Implement Accenture standards related to network environments.

• Configure and implement network scenarios based on client requirements.

• Participate in duty service to coordinate daily operational tasks and address queries raised with the NS team.

• Participate in on-call service for critical network issues outside business hours.

• Ensure adherence to network policies and procedures aligned with Accenture security standards.

• Contribute to global and regional network-related projects.

• Deploy and refresh network infrastructure components.

• Provide ongoing support for daily operational issues.

• Maintain network documentation and ensure compliance with processes in scope of NS team.

• Manage network elements in cloud environments.

• Monitor network infrastructure parameters and trends to prevent incidents or problems.

• Operate IT production services according to agreed SLAs.

• Schedule, track, and facilitate acceptance of changes using Configuration and Change Management processes.

Architecture Role

• Translate business needs into network architecture solutions.

• Prepare proposals for architectural solutions for clients.

• Analyze client requirements and implement architectural solutions.

• Modify and optimize existing architectural solutions as needed.

Education

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.

Work Experience

• Minimum 1 year of hands-on experience in networking technologies.

Work Requirements

• Readiness for on-call support on a rotation basis.

• Ability to work after hours to meet SLA timelines, fault resolution, and change implementation.

• Willingness to travel to other Accenture offices if needed.

Knowledge and Skills

• Experience with Layer 2/Layer 3 switching, routing, and firewalling.

• Understanding of Wi-Fi technology and networking concepts (DNS, DHCP, NAT, firewalls, switches, routers).

• Strong knowledge of TCP/IP services and network security principles.

• Ability to work independently on medium-complexity tasks.

• Good organizational, oral, written, and interpersonal skills.

• Ability and willingness to learn new technologies and meet tight deadlines.

• Understanding of ITIL service management concepts.

• Deep knowledge in at least one network specialty.

• Proactive customer approach and professional attitude.

Language

• Fluent English.

Preferred Experience

• Security architectures and technologies.

• ISO27001, ITIL frameworks.

• Cisco, Juniper, Palo Alto, Aruba, and Fortinet technologies.

• Network management and monitoring systems.

• Database building, programming, and scripting.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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