National Admissions Advisor - AIU Online (Remote)

The National Admissions Advisor is an entry-point position in which the employee will begin to interface with prospective students in support of their decision to attend/select school. At the same time, the National Admissions Advisor is also learning about the University's programs and approved admissions processes and procedures. A National Admissions Advisor will be expected to meet both qualitative and quantitative goals and objectives compliantly and ethically.

Principal Duties & Responsibilities

• Responsible for meeting action plans in order to meet qualitative and quantitative goals objectives.
• Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Conduct telephone interviews and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests.
• Develop a rapport with prospective students and maintain contact with them frequently.
• Partners with departments outside of Admissions to ensure the delivery of a high level of service to every student.
• Ensure enrolled students submit required documents to begin coursework.
• Encourage and guide students to utilize the virtual classroom preparatory course.
• Assist students through the orientation process.
• Consistently operates within, and is measured with respect to, the school's expected behaviors: Execution, Communication/Feedback and Professionalism.
• Ensure compliance with applicable University policies and procedures.

Other Duties as Assigned or Requested

• Willingness to work nights, weekends, and holidays.
• Ability to work in a fast-paced environment
• Ability to remain flexible and easily adapt to changes in work environment or schedule.
• Advisors provide a positive, professional impression for students and staff on the phone and via email.
• Ability to handle multiple tasks and meet deadlines
• Strong communication skills.
• Ability to achieve success individually and as part of a team in a highly structured and regulated work environment

Knowledge, Skills and Abilities, Competencies

• Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred
• Possesses excellent verbal communication skills, particularly telephonic -- and good written communication skills
• Persistence combined with a positive attitude and approach to work and others -- self-motivating work style
• Positive and collaborative interpersonal skills
• Ability to learns to effectively utilize all applicable school systems, databases and tools.
• Entry point position with the ability to grow within the organization.

Education and Experience: Minimum

• High School Diploma or equivalent required
• Entry level experience in sales and/or customer service

Education and Experience: Preferred

• College degree
• 1-2 Years experience in sales and/or customer service
• Post-secondary Higher Education admissions experience