NASA Front Door (NFD) Engagement & Operations

Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you!     

We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA’s pursuits in deep space exploration. As NASA’s largest engineering solutions provider working together with NASA at centers across the United States. 

We have an exciting opportunity for a temporary NASA Front Door (NFD) Engagement & Operations to join the JETSII Contract!

The NASA Front Door (NFD) Engagement & Operations will:

** This is a temporary role not to exceed 6 months. **

The NASA Front Door (NFD) Engagement & Operations Team provides frontline support, intake coordination, and operational oversight for NASA's enterprise wide external engagement gateway. This role ensures that inquiries, partnership requests, and public facing submissions are efficiently evaluated, accurately routed, and aligned with Agency priorities. This position plays a key role in helping NFD become the Agency's premier external entry point - outperforming other center level “front doors "  by delivering exceptional customer service and supporting a consistent, high   quality user experience.

Key Responsibilities

• Support the NASA Front Door Initiative which serves as a single official entry point for anyone outside NASA who wants to work with, support, or access resources NASA.
• Review external inquiries, unsolicited proposals, real estate and partnership requests, and other public submissions to understand technical aspects.
• Assist with process improvement development such as completing/improving users’ guide as you learn the NFD tool. 
• Create and deliver training for partnership offices and internal stakeholders
• Learn NASA capabilities for engineering, testing, facilities, etc.  
• Research provided information to determine validity or vet contacts/companies.
• Work within an integrated team environment and provide status on progress, challenges, and required support.
• Maintain a professional and responsive relationship with NASA customers and coworkers.
• Perform other duties as required.

Requisition Qualifications:

• Requires a bachelor’s degree in a related field and 10 years of experience.
• Technical engineering knowledge to be able to review requests and understand it, determine its legitimacy, and summarize.  
• Excellent written and verbal communication skills.
• Ability to develop training materials.
• Ability to research assigned information or companies
• Strong attention to detail.
• Proficiency with Microsoft Office products
• Self-motivated team player

Requisition Preferences:

• Previous NASA Experience
• Customer service mentality
• Experience utilizing AI in work setting
• Familiarity with Salesforce
• Experience preparing written documentation, presentations, and verbally presenting

Compensation:

• Salary starts at $82,900. Final pay will be commensurate with the candidate's experience, skills, and qualifications.

 Why Join Our Team?

In addition to exciting career opportunities, we also ave:

• Excellent personal and professional career growth
• 9/80 work schedule (every other Friday off), when applicable
• Onsite cafeteria (breakfast & lunch)
• Much, much more!

For more information on our partnership with NASA at Johnson Space Center (JSC), please visit www.wehavespaceforyou.com

• Proof of U.S. Citizenship or US Permanent Residency may be a requirement for this position.
• Must be able to complete a U.S. government background investigation.
• Management has the prerogative to select at any level for which the position is advertised.

Essential Functions

Work Environment

Generally, an office environment, but can involve inside or outside work depending on task.

Physical Requirements

Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time).

Equipment and Machines

Standard office equipment (PC, telephone, printer, etc.).

Attendance

Regular attendance in accordance with established work schedule is critical. Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements.

Other Essential Functions

Professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

#JETS #JETSII

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.