MS Coordinator

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At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

What we are looking for:

The Managed Services Coordinator is responsible for coordinating service operations, inventory management, parts fulfillment, and customer support activities to ensure timely and efficient delivery of services. This role serves as a key point of contact for internal teams and customers, managing service-related requests, RMA processing, inventory accuracy, procurement activities, and project coordination. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while providing excellent customer service. Success in this role requires strong communication skills, problem-solving abilities, and experience working with inventory and service management systems in a fast-paced environment.

Responsibilities: 

• Provide exceptional customer service and support for service-related inquiries.
• Coordinate parts ordering, inventory replenishment, and stock transfers.
• Process and manage RMAs (Returned Material Authorizations).
• Inventory Procurement and Management
• Coordinate service projects and track progress to completion.
• Collaborate with internal departments including Planning, Warehouse, Shipping, Purchasing, Accounting, Billing, and Field Service.
• Perform stock transfers on CIL and Parts Service inventory replenishments
• Inventory reconciliation of all CIL and Parts Service inventory levels, across Amdocs/FedEx/JDE systems, to ensure matching accuracy and take corrective action, if necessary.
• Research and resolve inventory discrepancies and integrity issues.
• Maintain accurate records and provide timely follow-up on customer and internal requests.

Location: Remote

What we are offering:

A competitive salary, vacation, health & dental benefits, and employer-matched 401K pension plan. You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high-profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.

The experience and skills we value:

• High School Degree with some college
• College degree a Plus
• 2-4 years on the job training
• Usage of all common computer applications
• Microsoft Products

What Will Put You Ahead:

• Understand how to research and resolve all inventory integrity issues
• Ability to source suppliers, negotiate pricing, and purchase non-stock requests via AMEX or purchase order.
• Provide Internal Customers with Accurate answers to inquiries and follow up until resolved.
• Amdocs
• Oracle (JDE)
• Service Work Order related experience.
• Cinema related experience

Disclaimer

Christie provides products and/or services to clients that may include agencies of the Government, defense contractors, and the military (including but not limited to Canada and United States).  This role may, now or in the future, involve work that directly or indirectly supports such clients and their missions. In certain instances, employment may also be contingent upon an applicant or employee’s eligibility to obtain and maintain any required government security clearances, approvals, or access authorizations, as applicable to the role.

Equal Opportunity Employer (EEO)

Christie Digital Systems USA, Inc. is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.

We provide equal employment opportunities to all individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, genetic information, or veteran status—including disabled veterans, recently separated veterans, Armed Forces Service Medal veterans, and other protected veterans—as defined by applicable law. We also prohibit discrimination based on familial status, uniformed service status, or any other characteristic protected by law.

If you require special assistance or accommodation during the application process, please contact Human Resources at (714) 503-3325. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time.

If you’d like more information about your EEO rights as an applicant under the law, please click here: 

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