Monitoring Assistant

About the role

As a Monitoring Assistant, you are the early-warning system for our operations team. You will review staff activity, screenshots, and work patterns to identify red flags before they become client problems.

This is not a passive role.

It requires judgment, attention to detail, and the confidence to flag issues clearly and accurately.

What you'll do

• Review daily Hubstaff screenshots and activity logs
• Identify productivity, focus, and compliance red flags
• Distinguish normal work variation from real issues
• Document findings clearly and consistently
• Flag concerns to Account Managers with context, not guesses
• Follow monitoring SOPs exactly while using sound judgment
• Maintain confidentiality at all times

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What we're looking for

• Strong written English, fluent spoken English
• High attention to detail
• Comfortable with repetitive but important work
• Tech-savvy and quick to learn new tools
• Ability to handle confidential information responsibly
• Prior QA, monitoring, or operations experience is a plus

You'll thrive here if you...

• Notice small details others miss
• Are comfortable making judgment calls based on patterns
• Can stay objective and calm when reviewing sensitive material
• Communicate clearly and concisely in writing
• Follow instructions precisely and consistently
• Take ownership of quality and accuracy

This role is not for you if you...

• Rush through work or cut corners
• Avoid accountability or second-guessing clear issues
• Need constant supervision or reminders
• Are uncomfortable flagging problems
• Struggle with focus or consistency

What success looks like

• Red flags are caught early, not after client complaints
• Clear, accurate, and actionable monitoring reports
• Consistent adherence to SOPs
• Account Managers trust your judgment

What we offer

• Fully remote position with a flexible work schedule
• Competitive base salary
• Annual performance bonus
• Anniversary loyalty bonuses
• Company-sponsored health insurance
• Generous PTO that increases with tenure (up to 30 days per year)
• Birthday PTO day
• 7 U.S. paid holidays
• 5 paid sick days per year
• Bereavement leave
• Additional unpaid personal leave available
• Home office stipend for equipment and workspace upgrades
• Computer replacement stipend
• Monthly internet allowance (increases with tenure)
• Professional development and training programs
• Education support for high performers
• A collaborative, supportive team culture where people are genuinely invested in each other's success
• A fast-moving environment where your work has real visibility and direct impact
• Clear path to growth: we promote from within and reward people who perform

How to apply?

• Hit Apply, and you'll be redirected to our application form.
• Follow all instructions carefully

How our hiring process works:

We are a fully remote company, and our hiring process reflects that. The first stages are completely asynchronous: no surprise calls, no scheduling pressure. You will complete a short written application and, if selected, move through an async assessment at your own pace. Candidates who advance through the initial stages will then be invited to schedule a live interview.

We communicate clearly at every step and respect your time throughout!