Microsoft 365 Subject Matter Expert (SME)

We at Fortive are looking for a proactive and technically deep Microsoft 365 Subject Matter Expert to support, optimize, and secure our collaboration ecosystem. This hands-on role focuses on ensuring platform stability, resolving complex incidents, and driving automation, while working closely with architects and managed service providers. The ideal candidate will play a critical role in maintaining a seamless, secure, and scalable Microsoft 365 environment for our global stakeholders.

Key Responsibilities

• Incident & Problem Management
  • Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies.
  • Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases.
  • Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams.
  • Facilitate user onboarding, offboarding, and account lifecycle management.
  • Contribute to root cause analysis and continuous service improvement initiatives.
• Platform Administration
  • Administer SharePoint Online site collections, access controls, and storage quotas.
  • Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications.
  • Conduct regular platform cleanup and governance activities to maintain tenant security and compliance.
  • Support the deployment and address support issues related to Microsoft 365 Copilot and other AI initiatives.
• Automation & Operational Efficiency
  • Develop PowerShell scripts for bulk administration, reporting, and automation tasks.
  • Build and maintain business process automation using Power Automate.
• Vendor & Escalation Management
  • Own, guide, and oversee the Managed Service Provider in resolving Priority 1 and 2 tickets.

Qualifications & Requirements

• Experience: 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform.
• Technical Knowledge:
  • Cloud & Collaboration: Expertise in SharePoint Online (information architecture, migration), Teams governance, Power Platform, and OneDrive.
  • Security & Compliance: Working knowledge of Microsoft Purview (DLP, sensitivity labels, eDiscovery) and Microsoft Entra ID (MFA, Conditional Access, PIM).
  • Automation & Integration: Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps, Power Automate) for automation and integration tasks.
  • Azure & Identity: Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices.
• Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders.
  • Proactive attitude with a willingness to learn and adapt to new technologies.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.