MiCAL Crisis Specialist - Frontline Strong
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AI Summary
Provide crisis support to first responders via calls, chats, and texts using de-escalation techniques. Document encounters and provide information on essential community resources like shelters and mental health services.
Job Title: MiCAL Crisis Specialist – Frontline Strong
Base Pay: $21 hourly
Part-Time Shifts:
12:00 am - 8:00 am
Week 1: Tuesday, Saturday
Week 2: Sunday, Thursday
8:00 am - 4:00 pm
Week 1: Tuesday, Saturday
Week 2: Sunday, Thursday
About you:
The ideal MiCAL Crisis Specialist – Frontline Strong is a strong, self-driven, dedicated individual who works fully remote supporting First Responders. If you are self-disciplined to work from home and wish to serve First Responders, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.
Day in the Life
- Provide support to first responders
- Login to helpline applications
- Accept incoming calls, chats and/or texts of a varying crisis nature
- Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
- Address callers experiencing crisis and utilize de-escalation techniques
- Document each encounter while in-call
- Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support
- Maintain high level confidentiality while performing all duties
- Perform other duties as assigned
What you need to apply
- Permanent year-round Michigan residency
- High School Diploma or GED equivalent
- Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)
- Minimum 1 year experience in mental health, substance use, and/or crisis work
- At-home high speed internet on a private network
- A private, HIPAA compliant, dedicated office space
What makes us different
- Non-Profit mission-driven, person-focused environment
- Opportunity for professional growth
- Team oriented environment
- An organizational culture of mental and behavioral health support for all
For your hard work
- Generous Paid Time Off
- Shift premiums
- Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)
- Competitive wages
Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
View full Job Description: MiCAL Crisis Specialist - Frontline Strong
Find out more at https://commongroundhelps.org
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