Mgr Visual Design

Job Summary: A Manager in Visual Design manages people with significant creative responsibilities and in addition articulates the visual design strategy and principles to the business. She/he determines the visual design toolkit. She/he leads the training of the visual design team and is responsible for hiring. Responsibilities: Customer (or User) Focus • Rallies the cross functional team around customer needs and processes needed to refine them. • Has an in-depth understanding of customer use cases. • Maintains close contact with customers to gain a sense for where the market is moving and to draw insights among multiple external events. • Understands competitors and regulatory environment. • Segments markets and understands needs of those sub-segments in greater detail. Creative Problem Solving • Identifies if we have the right people in the right places to solve problems. • Leverages the team to identify different creative solutions. • Considers the problem from a number of angles. • Oversees the collection of feedback from users, other designers and stakeholders. • Oversees the testing of solutions to check it solves the problem. • Presents design learning to stakeholders to guide future projects. Product Design • Leads the User-Centred visual design process, making sure the team follow consistent steps. • Facilitates workshops for stakeholders to give feedback on design work. • Represents visual design on cross-functional working groups. • Has sign off / governance of visual design team output. • Is in close collaboration with the UX Research Manager I to ensure alignment. • Is in close collaboration with the UX Design Manager I to ensure alignment. Data Driven Analysis & Testing • Oversees team in the collection of data from analytics packages, customer insight or other sources to understand context of design work. • Proactively uses data to establish key metrics for team. • Identifies gaps where data is needed and works with business to fill them. • Regularly oversees the testing of design work. • Ensures team iterates work based on testing and data analysis. • Uses data to inform testing future strategy. Technical Skills • Has an excellent knowledge of the tech stack of the organisation. • Coaches junior designers in technical skills. • Identifies need for training in technical skills by team and organises training. • Understands full capabilities of design software (Adobe, Sketch) and oversees its use by the team. • Negotiates licences to design software for team. Competencies: Personal Capability Practices Self-Development • Takes ownership of own development and career • Initiates regular conversations with manager, coach or mentor regarding self-development • Learns from success and failures • Understands what is required by the business to be successful and maps development plan accordingly • Looks to build challenges into current assignments • Utilises formal and informal networks effectively Solves Problems and Analyzes Issues • Identifies and highlights new trends, potential problems and opportunities early • Effectively coaches others on how to analyze information to solve problems • Encourages and coaches others to seek alternative ways to solve complex problems Innovates • Actively contributes to team culture of innovation • Focuses innovative effort on highest impact issues and areas • Is willing to take calculated risks • Learns quickly from success and failure and effectively applies learning • Encourages and supports others to share new ideas Interpersonal Skills Communicates Powerfully and Prolifically • Provides clear instructions and direction to others • Is able to both actively listen to and effectively question to understand another’s viewpoint • Helps others understand situations by communicating business context Collaboration and Teamwork • Promotes a high level of cooperation between all members of the work group • Achieves objectives requiring a high level of cooperation from people in other parts of the organisation • Keeps team informed of all relevant information affecting the organisation, team members and their work • Takes the lead in resolving conflict within a work group • Looks for ways for team to work with other teams and divisions Builds Relationships • Balances “getting results” with a concern for others’ needs • Is in touch with issues and concerns of individuals within the work group • Initiates contact with other teams or divisions to build relationships that enhance the business results • Is trusted by members of work group and across the organisation • Adds value to the relationship • Manages conflict within work groups Experience (US Only) and Education Suggested Minimum Years of Experience: 8 years Critical Experiences (Required for entry into this role):N/A Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

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