Mental Health Coach Team Leader
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AI Summary
Lead and support a team of mental health coaches while assisting clinical management with day-to-day operations and quality assurance. Provide direct virtual assessment, coaching, and case management services to program participants.
CuraLinc Healthcare is seeking a Mental Health Coach Team Leader for a full-time role. This fully remote position is responsible for providing support and guidance to our team of mental health coaches as well as supporting the entire Clinical Management Team. Team Leaders also provide virtual or telephonic assessment, mental health coaching, Text therapy and Virtual support groups, case management and guidance to participants who utilize the program.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Provide Support to Clinical Management in Day-to-Day Operations of the Coaching Department, Productivity, Quality of Service Delivery, Training, Documentation, and Staff Appointment Scheduling
- Provide Guidance, Support, Consultation, and Coaching to a Team of Mental Health Coaches
- Collaborate with Clinical Management and Client Services Team in Responding to Complicated Service Inquiries/Complaints
- Assist with Quality Assurance Including Documentation Review, and Case Audits
- Communicate with Plan Sponsors Regarding Delivery of EAP Coaching Services
- Assist with Training and Development of New Coaches and Deliver Continuous Trainings on the Implementations of New Services, Products, and Accounts
- Provide Support with Service Delivery Including Assessment, Consultation, and Referral Services to Employees/Members of EAP/MHSA Clients Through Coaching Access Points
- Perform Timely Follow-Up with Member/Plan Sponsors and Providers to Coordinate Resource Allocation and Determine the Impact of EAP Services
- Maintain Accurate and Complete Records in Compliance with HIPAA and Ethical Guidelines
- Manage a Team of Coaches, Including Addressing Performance Issues
- On Call Via Pager Per Scheduling Needs of the Team
- Assist with New Product Development and Oversite as Assigned
Required/Minimum Qualifications
- Master's or Doctorate Degree in a Mental Health Discipline (E.G. - Social Work, Counseling, Marriage and Family Therapy)
- Minimum Five (5) Years of Post-Graduate Clinical Experience
- Independent Clinical State License to Practice (E.G. - LCPC, LCSW, LMFT, Etc.)
- Minimum One (1) Year Coaching Experience and Previous Supervisory/Management Experience Including Training, Goal Setting, and Performance Improvement
- Excellent Communication, Time Management, and Multi-Tasking Skills
- Ability to Critically Assess and Resolve Complex Clinical and Service Issues
- Fundamental Understanding of the Microsoft Office Suite and Contact Management Systems
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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