Member Solutions Recovery Supervisor (Member Solutions - may be remote from MD, VA, PA, WV, TX, FL, IN, DE, NC. or KY)

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

About Our Exciting Career Opportunity

We are currently seeking an experienced and innovative Member Solutions Supervisor. The Member Solutions Supervisor oversees the daily activities of the Member Solutions Recovery team, ensuring that the team effectively handles overdue accounts and meets recovery targets. This role involves recovery operations, compliance, reporting and member engagement:

• Monitor and manage delinquent accounts, ensuring recovery efforts are prioritized and executed effectively
• Oversee the execution of recovery strategies, including outbound calls, letters, bankruptcies, repossessions, legal work and other collection activities
• Ensure that all recovery actions comply with relevant laws and regulations, such as FDCPA, CFPB, and state laws.
• Represents the credit union on collection, bankruptcy, foreclosure and other legal issues; assists in the preparation of memos, letters, documents and pleadings for legal accounts. Represents the credit union in court proceedings on legal accounts.
• Prepare and present reports on recovery team performance, delinquency rates and collections metrics to senior management, including board reports
• Oversee communication with members regarding delinquent accounts, ensuring professional and respectful interactions by completing monthly Quality Control and periodic loan reviews

• Ensure compliance with all legal and regulatory requirements related to debt recovery

managing Ambassador performance, enforcing compliance with industry regulations, and supporting continuous improvement within the Member Solutions department. Ensures all collection functions are acted on in a timely manner and processed in accordance with Educational Systems FCU policies and procedures and are in compliance with all Federal, State, NCUA and other regulatory agencies rules and regulations. Assists members and potential members in understanding and utilizing Credit Union products and services.

Required Qualifications

• A BA degree in Business Administration, Management, Finance or another related field is strongly preferred.
• Minimum of seven years' experience in a Collections/Repossession department.
• Minimum three years direct supervisory experience required.
• Extensive knowledge of Credit Union collection policies and procedures as well as all federal and state regulations.
• Ability to make decisions based on established guidelines but be an innovative problem solver- flexibility and creativity a must. Must be a strategic thinker, capable of seeing the forest through the trees.
• Work efficiently in a fast-paced work environment. Possess strong organization and human relations skills. Team-oriented.
• Ability to integrate new technologies into daily activities to enhance efficiency and productivity.
• Ability to read and interpret internal documents such as forms, reports, policy and procedure manuals as well as required external documents such as credit bureau reports and appraisals.
• Excellent interpersonal, communication, analytical and problem-solving skills.
• Must be proficient in the use of Microsoft Office Professional.
• Ability to function in a financial institution environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc.
• Conflict resolution and customer service skills for handling escalated issues.