Educational Systems Federal Credit Union

Oversees the daily activities of the Member Solutions Recovery team to effectively handle overdue accounts and meet recovery targets. Manages recovery operations, ensures legal compliance with FDCPA and CFPB, and represents the credit union in court proceedings.

Responsible for the timely and compliant processing of first mortgage and equity loan products. Ensures high-quality loan packages are delivered to underwriting and secondary market investors while resolving complex documentation issues.