Member Solutions Advocate
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AI Summary
- Support the administration and operation of Credit Solutions policies and programs that support and further the strategic goals and objectives of the Credit Union. Work collaboratively to maintain efficient, professional procedures to achieve the daily workflow, in compliance with all regulations and standards.
- The Member Solution Specialist's role is to reduce delinquencies/charge off to the lowest possible percentage of outstanding loans. The Member Solution Specialist must ensure that all assigned delinquent accounts are reviewed and contacted as outlined by the collection schedule to minimize the financial risk to the credit union. All work is subject to review and/or audit on a no-notice basis by the Supervisor, Management, Senior Management and/or Internal/External Auditors.
What You’ll Do:
As a Member Solutions Advocate your primary responsibilities will include:
- Handling several areas of collection assigned to the Loan Workout and Recovery Department
- Contacting and counseling delinquent members via telephone, mail, or email
- Maintaining detailed documentation of all communication and actions taken
- Reviewing and assigning accounts for repossessions
- Reviewing proposals from Credit Counseling agencies
- Maintaining databases and spreadsheets for analysis and tracking
- Recommend accounts for legal action when necessary
Additional duties specific to the assigned area (Credit Cards, Mortgages, Member Privilege) may include:
- Credit Card or Member Privilege Charge Off Preparation, processing, and reporting
- Reviewing fair share invoices from credit counseling services
- Recommend accounts for charge off
- Contacting members with negative shares or returned checks
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $3 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2026, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide!
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